Quickstart processes

Please select the correct team for your request depending on the issue you need to solve.

Team rotation ( Presale / Support / Partner / Maintenance )

Topics

• Prospecting customers and customers with no pack

  • Team Presales (NBE)
  • Presales tickets
    • Developments that are no longer accepted
  • GAP RFQ RFI RFP and POC
  • Technical question

• Existing customers with pack

  • Team Quickstart (SEA)
  • Client development request (Saas custo)
    • Developments that are no longer accepted
    • Specific cases analysis
    • Integrations
    • Who changes what stage?
  • Technical question
  • Maintenance for customers who don't pay maintenance fees
  • Migration Saas to sh

• Maintenance

  • Team Maintenance (CSC)
  • Maintenance for customers who pay maintenance fees

• Upgrades

  • Team Upgrades (PDA)
  • Upgrades

• Partners requests

  • Team Partner Request (EHM)

• Not sure? Ask MVA, NBE, SEA, CSC or PDA

• Dev

  • New

    • Big

      • Estimation: RFQ/GAP Gap - RFQ
      • Dev: Big Project

    • Mid

      • Saas Custo Process

    • Small

      • Saas Custo Process

  • Existing and already Done (execption big project is manage by big project team)

    • Maintenance ?
      • Yes : Maintenance & Migration
      • No : Saas Custo Process in planning stage

• Detailed articles

  • Technical analysis
  • General guidelines
  • Technical analysis for specific cases
  • Integrations
  • Is it a development?
  • General rules for choosing sh or SaaS
  • Saas Custo template
  • Standard ps-tech modules

Internal Process

• Saas Custo Process
• Maintenance & Migration
• Gap - RFQ
• Estimation - Presale - Analysis
• Partner Request
• Perf & infra
• Timesheet

Tools

• Support connexion
• Restore DB local