Maintenance team - odoo-ps/psbe-process GitHub Wiki

Manager:

NSC

Team:

CSC, MAU, NSC, AUP, ABT, KIJ, BBR, MSC, PARO, ISKO, OPLO, DAAD, ERL, MAVE, NAMA

Rotation:

The rotation of who's in charge of new maintenance tickets is by week.
You can find the rotation on Google Calendar (Support XYZ events).

Goal:

Manage ALL the tasks covered by a maintenance fee (except for big project).

Timing

We usually consider that a Done task shifts to the maintenance team 2 weeks after the dev was put in prod. This delay is somewhat flexible, the rationale being that after that delay the request may be not that fresh in the developer's mind ead and he might have removed the repo/source/db from his computer. In such case asking to the developer will not allow us to gain that much time.

Resources:

⚠️ **GitHub.com Fallback** ⚠️