Troubleshooting - utourismboard/explore-uganda-application-documentation GitHub Wiki
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Check Device Compatibility
- iOS: iPhone 6s or later, iOS 13.0+
- Android: 2GB RAM, Android 8.0+
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Storage Space
- Free up at least 200MB
- Clear cache and temporary files
- Remove unused apps
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Network Issues
- Switch to stable WiFi
- Try mobile data
- Reset network settings
graph TD
A[Login Issue] --> B{Account Exists?}
B -->|Yes| C[Check Password]
B -->|No| D[Create Account]
C -->|Incorrect| E[Reset Password]
C -->|Correct| F[Check Network]
F -->|Error| G[Network Solutions]
G --> H[Try Again]
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Password Issues
- Use "Forgot Password"
- Check caps lock
- Clear browser cache
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Google Sign-In
- Update Google Play Services
- Check Google account
- Clear Google app cache
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Apple Sign-In
- Verify Apple ID
- Check iOS version
- Update Apple ID settings
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Check Permissions
// Required Permissions <key>NSLocationWhenInUseUsageDescription</key> <string>Required for showing nearby attractions</string>
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GPS Issues
- Enable GPS
- Check GPS signal
- Restart location services
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App Settings
- Grant location access
- Enable precise location
- Allow background location
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Network Check
- Verify internet connection
- Try different network
- Clear app cache
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Google Maps
- Update Google Play Services
- Clear Maps cache
- Check API key status
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Display Issues
- Restart app
- Update app
- Check device compatibility
graph TD
A[Performance Issue] --> B[Check Storage]
A --> C[Check Memory]
A --> D[Check Network]
B --> E[Clear Cache]
C --> F[Close Apps]
D --> G[Network Test]
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Memory Management
- Close background apps
- Clear app cache
- Restart device
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Storage Space
- Free up storage
- Clear app data
- Remove unused content
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Network Speed
- Test connection speed
- Switch networks
- Reset network settings
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Payment Issues
- Verify payment method
- Check transaction limits
- Contact bank if needed
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System Errors
// Example Error Handling try { await processBooking(); } catch (e) { if (e is PaymentError) { // Handle payment issues } else if (e is NetworkError) { // Handle network issues } }
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Availability Issues
- Check dates
- Verify room availability
- Try alternative dates
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Cache Problems
- Clear app cache
- Force refresh content
- Update app
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Network Issues
- Check connection
- Try different network
- Reset network settings
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App Version
- Check for updates
- Reinstall app
- Clear app data
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Device Settings
- Enable notifications
- Check Do Not Disturb
- Allow background refresh
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App Settings
- Enable in-app notifications
- Check notification categories
- Verify push permissions
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System Issues
- Restart device
- Reinstall app
- Reset notification settings
| Code | Description | Solution |
|---|---|---|
| E001 | Network Error | Check internet connection |
| E002 | Authentication Failed | Verify credentials |
| E003 | Location Error | Check GPS settings |
| E004 | Payment Failed | Verify payment method |
| E005 | Booking Error | Try again or contact support |
// Example Error Reporting
void reportError(String code, String message) {
FirebaseCrashlytics.instance.recordError(
Exception('$code: $message'),
StackTrace.current,
reason: 'User reported issue'
);
}-
In-App Support
- Live chat
- Help center
- FAQ section
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Email Support
- [email protected]
- 24-48 hour response time
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Emergency Support
- For urgent issues
- Available 24/7
- Priority response