FAQ - utourismboard/explore-uganda-application-documentation GitHub Wiki

Frequently Asked Questions (FAQ)

General Questions

What is the Explore Uganda App?

The Explore Uganda App is a comprehensive mobile platform that provides information about tourist attractions, accommodations, and activities in Uganda. It serves tourists, investors, and service providers with features like interactive maps, real-time updates, and booking capabilities.

Which devices support the Explore Uganda App?

The app is available for:

  • iOS devices (iPhone 6s or later) running iOS 13.0 or later
  • Android devices with 2GB RAM or more, running Android 8.0 (Oreo) or later

Is the app free to use?

Yes, the app is free to download and use. However, some premium features or services offered through the app may require payment.

User Account Questions

How do I create an account?

  1. Download the app from App Store (iOS) or Google Play Store (Android)
  2. Open the app and tap "Sign Up"
  3. Choose your preferred sign-up method:
    • Email/Password
    • Google Sign-In
    • Apple Sign-In (iOS only)
  4. Follow the on-screen instructions to complete registration

How can I reset my password?

  1. On the login screen, tap "Forgot Password"
  2. Enter your registered email address
  3. Follow the password reset instructions sent to your email
  4. Create a new password

Can I use the app without creating an account?

Yes, you can use basic features in guest mode. However, features like saving favorites, booking services, and accessing personalized content require an account.

Features and Usage

How do I find attractions near me?

  1. Navigate to the "Explore" tab
  2. Enable location services if prompted
  3. The map will show nearby attractions with custom markers
  4. Tap markers to view more details
  5. Use filters to narrow down results

Can I book accommodations through the app?

Yes, you can book accommodations through the Marketplace tab:

  1. Browse available accommodations
  2. Select your desired dates
  3. Review details and pricing
  4. Complete the booking process
  5. Receive confirmation

How do I save places to my wishlist?

  1. Find the place you want to save
  2. Tap the heart icon or "Add to Wishlist" button
  3. Access your saved places in the "More" tab under "Wishlist"

Technical Questions

Does the app work offline?

The app requires an internet connection for most features. However, some basic information and previously loaded content may be available offline.

How do I update the app?

  • iOS: Open App Store, go to Updates, and install any available updates
  • Android: Open Google Play Store, go to My Apps, and install any available updates

What permissions does the app require?

  • Location services (for maps and nearby places)
  • Camera (for profile photos and content sharing)
  • Storage (for saving media)
  • Internet access
  • Push notifications (optional)

Business and Investment

How can I list my business on the app?

  1. Create a service provider account
  2. Complete your business profile
  3. Submit required documentation
  4. Wait for verification
  5. Start managing your listing

What investment opportunities are available?

The app showcases various investment opportunities in Uganda's tourism sector:

  • Hotel and accommodation projects
  • Tour operation businesses
  • Restaurant franchises
  • Tourism infrastructure development

Support and Troubleshooting

How do I contact support?

You can reach our support team through:

  1. In-app live chat
  2. Email support
  3. FAQ section
  4. Help center

The app is crashing, what should I do?

  1. Ensure your app is updated to the latest version
  2. Restart the app
  3. Clear app cache
  4. Restart your device
  5. If problems persist, contact support

How do I report incorrect information?

  1. Navigate to the content with incorrect information
  2. Use the "Report" button or contact support
  3. Provide detailed information about the error
  4. Our team will review and update accordingly

Related Documentation