It is likely that you will be presented with issues that aren't actually caused by any of the products you are responsible for supporting, but rather only appear to be caused by them. This can be tricky and require careful thought, especially in the case of App Metrics: the App Metrics project itself contains multiple other projects within it as dependencies, but it also receives metrics from many other components in the system that could be misinterpreted as coming from App Metrics or its components.
When answering a support question, and if you find yourself having a hard time locating the part of the project that's causing the issue, carefully evaluate whether this problem is actually caused by something unrelated to the projects we are currently responsible for supporting. Hint: carefully examine the logs provided.
In the event you discover that the problem is from something we're not responsible for, feel free to find the channel of the team that is and ask for assistance.