11. QUALITY MANAGEMENT

11.1 Quality Standards

Implementation Assets:

• Template: Quality Standards Kit
  • Quality metrics
  • Review guidelines
  • Assessment tools
  • Reporting templates

Enabling Assets:

• Guide: Quality Management Handbook
  • Standards implementation
  • Assessment methods
  • Improvement strategies
  • Measurement techniques

Core Standards

1. Process Quality

   • Methodology adherence
   • Documentation quality
   • Review effectiveness
   • Continuous improvement

2. Deliverable Quality

   • Acceptance criteria
   • Review process
   • Testing requirements
   • Validation methods

11.2 Quality Control

Implementation Assets:

• Template: Quality Control Framework
  • Review checklist
  • Testing templates
  • Defect tracking
  • Metrics dashboard

Enabling Assets:

• Guide: Quality Control Playbook
  • Review procedures
  • Testing strategies
  • Defect management
  • Reporting standards

Control Components

1. Reviews and Inspections

   • Peer reviews
   • Technical reviews
   • Security reviews
   • Documentation reviews

2. Testing Framework

   • Test planning
   • Execution process
   • Defect management
   • Progress tracking

11.3 Quality Improvement

Implementation Assets:

• Template: Improvement Framework
  • Process analysis
  • Action planning
  • Progress tracking
  • Success metrics

Enabling Assets:

• Guide: Improvement Handbook
  • Analysis techniques
  • Implementation methods
  • Measurement approach
  • Sustainability strategies

Improvement Process

1. Analysis

   • Data collection
   • Root cause analysis
   • Impact assessment
   • Priority setting

2. Implementation

   • Action planning
   • Change management
   • Progress monitoring
   • Success validation