1. INTRODUCTION

1.1 Purpose and Scope

Purpose

This playbook provides practical guidance for implementing Accenture's Borderless Delivery Model (BDM), enabling Scrum Masters and Agile Coaches to:

• Establish effective distributed agile delivery teams
• Drive seamless cross-border collaboration
• Implement standardized ways of working
• Foster cultural integration across global teams
• Enable measurable performance improvements
• Ensure consistent quality delivery

Scope

This playbook covers:

• Core BDM capability implementation
• Virtual team setup and management
• Distributed agile practices
• Cross-cultural collaboration frameworks
• Performance measurement systems
• Quality assurance mechanisms
• Knowledge management practices

Out of Scope:

• Client-specific customizations
• Technology infrastructure setup
• Detailed tool configurations
• Contract negotiations
• Resource hiring processes

1.2 How to Use This Playbook

Structure

Each section follows a consistent format:

• Overview and objectives
• Implementation steps
• Key considerations
• Tools and templates
• Checklists
• Success metrics

Navigation Guidelines

1. Start with the Readiness Assessment in Section 3
2. Review relevant templates in the Appendix
3. Follow step-by-step implementation guides
4. Use checklists for validation
5. Track progress using provided metrics

Best Practices for Implementation

• Review entire relevant sections before starting implementation
• Complete all checklists before proceeding to next steps
• Document adaptations made for specific contexts
• Regularly measure against provided KPIs
• Maintain feedback loops for continuous improvement

1.3 Key Terms and Definitions

Core Concepts

• Borderless Delivery Model (BDM): Framework enabling seamless global delivery through integrated capabilities
• Cultural Synergies: Practices for leveraging cultural diversity in global teams
• Ways of Working: Standardized practices for distributed agile delivery
• Engineering Practices: Technical standards for consistent quality delivery
• Performance Management: Framework for measuring and improving team performance
• Knowledge Management: System for capturing and sharing global delivery insights

Agile Terms

• Distributed Agile: Agile practices adapted for geographically dispersed teams
• Virtual Ceremonies: Agile events conducted across multiple locations
• Global Scrum: Scrum framework adapted for cross-border implementation
• Remote Collaboration: Tools and practices for virtual team interaction

Implementation Terms

• Golden Hours: Optimal time windows for cross-region collaboration
• Virtual Team Space: Digital environments for team collaboration
• Cultural Integration: Process of building cohesive global teams
• Performance Metrics: Measurable indicators of team effectiveness

1.4 BDM Framework Overview

Core Capabilities

1. Cultural Synergies

   • Cross-cultural collaboration
   • Virtual team management
   • Time zone optimization

2. Ways of Working

   • Distributed agile practices
   • Virtual ceremonies
   • Documentation standards

3. Engineering Practices

   • Development standards
   • Quality assurance
   • DevOps practices

4. Performance Management

   • Goal setting
   • Metrics tracking
   • Feedback systems

5. Knowledge Management

   • Knowledge capture
   • Sharing mechanisms
   • Training approaches

Integration Points

• Alignment with Accenture's Technology Vision
• Integration with Enterprise Agile Framework
• Connection to DevOps practices
• Linkage to Quality Management System

Success Factors

1. Leadership Engagement
2. Clear Communication
3. Standardized Processes
4. Effective Tools
5. Regular Measurement
6. Continuous Improvement