Borderless Delivery Model

Detailed Implementation Playbook

1. Assessment & Setup

Initial Assessment Checklist

□ Current delivery model analysis
□ Team structure evaluation
□ Tool landscape review
□ Cultural assessment
□ Stakeholder mapping
□ Risk assessment
□ Resource capability analysis
□ Communication pattern review

Setup Requirements

□ Collaboration tools
□ Project management systems
□ Knowledge repository
□ Communication platforms
□ Training environment
□ Monitoring tools
□ Feedback mechanisms
□ Documentation system

2. Implementation Steps

Phase 1: Foundation

1. Assessment Execution

   • Use assessment templates
   • Document current state
   • Identify gaps
   • Create improvement plan

2. Tool Setup

   • Install required tools
   • Configure according to guidelines
   • Test integrations
   • Document setup

3. Initial Training

   • Schedule sessions
   • Prepare materials
   • Execute training
   • Gather feedback

Phase 2: Process Integration

1. Team Structure Setup

   • Define roles
   • Assign responsibilities
   • Create backup plans
   • Document structure

2. Communication Framework

   • Establish protocols
   • Set up channels
   • Define meeting cadence
   • Create templates

3. Knowledge Management

   • Set up repository
   • Define standards
   • Create templates
   • Train teams

3. Best Practices

Communication

• Schedule meetings considering all time zones
• Use asynchronous communication when possible
• Document all decisions
• Maintain central knowledge repository

Team Management

• Regular virtual team building
• Cross-cultural training
• Clear escalation paths
• Regular feedback sessions

Tool Usage

• Standard naming conventions
• Consistent tool configurations
• Regular backup procedures
• Access management protocols

4. Tools & Techniques

Collaboration Tools

• MS Teams/Zoom setup guide
• Confluence configuration
• SharePoint structure
• Slack channels organization

Project Management

• Jira workflow setup
• Azure DevOps configuration
• Trello board structure
• Resource management tools

5. Templates & Assessments

Assessment Templates

1. Delivery Maturity Assessment

Area	Current State	Target State	Gap	Actions
Team Structure
Communication
Tools
Process

2. Cultural Integration Assessment

Aspect	Score	Comments	Actions
Awareness
Communication
Collaboration
Leadership

6. Knowledge Base

Required Skills

1. Technical Skills

   • Collaboration tools
   • Project management systems
   • Documentation tools
   • Communication platforms

2. Soft Skills

   • Cross-cultural communication
   • Virtual team management
   • Conflict resolution
   • Remote leadership

Training Resources

1. Technical Training

   • Tool usage guides
   • Configuration manuals
   • Integration guides
   • Troubleshooting procedures

2. Process Training

   • Communication protocols
   • Meeting management
   • Documentation standards
   • Knowledge sharing practices

7. Enablement Guide

Skill Assessment Matrix

Skill Area	Basic	Intermediate	Advanced
Tool Usage
Process Knowledge
Communication
Leadership

Learning Path

1. Foundation Level

   • Basic tool training
   • Process introduction
   • Communication basics
   • Cultural awareness

2. Advanced Level

   • Advanced tool usage
   • Process optimization
   • Leadership skills
   • Problem resolution

8. Feedback & Improvement

Feedback Collection

1. Quantitative Metrics

   • Delivery speed
   • Quality metrics
   • Team satisfaction
   • Stakeholder feedback

2. Qualitative Feedback

   • Team surveys
   • Stakeholder interviews
   • Retrospective outputs
   • Improvement suggestions

Continuous Improvement

1. Regular Reviews

   • Weekly metrics
   • Monthly assessments
   • Quarterly planning
   • Annual strategy

2. Optimization Process

   • Identify areas
   • Plan improvements
   • Implement changes
   • Measure results

Contact & Support

For implementation support:

• Implementation Team: [Contact]
• Technical Support: [Contact]
• Training Team: [Contact]
• Leadership Team: [Contact]