BDM ‐ Ways of Working - larralapid/finds GitHub Wiki

Ways of Working

Driving Business Agility Through Standardized Global Delivery Practices

Purpose: Transform traditional delivery approaches into scalable, efficient global practices by implementing standardized agile methodologies that enable seamless collaboration and consistent value delivery across borders.

Business Context:

  • 67% of Accenture projects now follow Agile methodologies
  • 85% of global enterprises transitioning to Agile (Gartner, 2024)
  • 40% faster delivery through standardized agile practices (McKinsey, 2024)
  • 35% improvement in process efficiency through unified delivery methods

Ways of Working - Capability Overview

Definition: A comprehensive framework to establish, scale, and optimize standardized delivery practices across global teams while ensuring consistent value delivery and continuous improvement.

Core Objectives:

  • Standardize delivery practices across global teams
  • Enable seamless cross-border collaboration
  • Drive consistent value delivery
  • Foster continuous improvement culture

Expected Outcomes:

  • 35% faster delivery speeds
  • 40% improved process efficiency
  • 30% better resource utilization
  • 25% increased team productivity

Key Success Metrics:

  • Delivery velocity
  • Process efficiency scores
  • Resource optimization rates
  • Quality metrics
  • Team productivity indices

Ways of Working - Implementation Prerequisites

Foundation Requirements:

  • Executive commitment to agile transformation
  • Baseline delivery capability assessment
  • Standardized tooling infrastructure
  • Global process governance structure

Critical Dependencies:

  • Agile tool stack availability
  • Cross-border collaboration platforms
  • Standardized metrics framework
  • Team training programs

Minimum Tooling Needs:

  • Agile project management tools (Jira, Azure DevOps)
  • Collaboration platforms (MS Teams, Confluence)
  • Value stream mapping tools
  • Performance tracking systems

Team Requirements:

  • Agile coaches and trainers
  • Product owners/managers
  • Scrum masters
  • Technical leads
  • Quality assurance leads

Ways of Working - L2 Capability: Product Management

Definition: Systematic approach to drive product strategy, roadmap, and delivery to maximize customer value and business impact across global teams.

Implementation Steps:

  1. Product Strategy Framework

    • Vision alignment
    • Strategy development
    • Outcome definition
    • Success metrics

  2. Delivery Optimization

    • Backlog management
    • Priority frameworks
    • Value assessment
    • Release planning

  3. Measurement System

    • KPI definition
    • Value tracking
    • Impact assessment
    • ROI measurement

Success Criteria:

  • Product delivery metrics
  • Customer satisfaction scores
  • Value realization rates
  • Time-to-market speed

Dependencies:

  • Product vision clarity
  • Stakeholder alignment
  • Resource availability
  • Tool infrastructure

Ways of Working - L2 Capability: Tailored Agile Practices

Definition: Customized agile methodologies and practices optimized for distributed teams while maintaining core agile principles and values.

Implementation Steps:

  1. Practice Assessment

    • Current state analysis
    • Gap identification
    • Opportunity mapping
    • Priority setting

  2. Practice Design

    • Methodology selection
    • Process adaptation
    • Tool configuration
    • Template creation

  3. Implementation Framework

    • Team onboarding
    • Practice rollout
    • Feedback loops
    • Optimization cycles

Success Criteria:

  • Practice adoption rates
  • Team velocity metrics
  • Quality indicators
  • Delivery predictability

Dependencies:

  • Team readiness
  • Tool availability
  • Process maturity
  • Leadership support

Ways of Working - L2 Capability: Scaling Agile Frameworks

Definition: Structured approach to scale agile practices across global teams while maintaining consistency and effectiveness.

Implementation Steps:

  1. Framework Selection

    • Needs assessment
    • Option evaluation
    • Framework alignment
    • Implementation planning

  2. Scaling Structure

    • Team organization
    • Ceremony definition
    • Role mapping
    • Communication flows

  3. Support System

    • Training programs
    • Coaching network
    • Resource allocation
    • Tool enablement

Success Criteria:

  • Framework adoption
  • Cross-team coordination
  • Delivery alignment
  • Scale efficiency

Dependencies:

  • Organization readiness
  • Leadership commitment
  • Resource availability
  • Technical infrastructure

Ways of Working - L2 Capability: Value Stream Mapping

Definition: Systematic approach to identify, analyze, and optimize value delivery across global delivery processes.

Implementation Steps:

  1. Stream Analysis

    • Process mapping
    • Value identification
    • Bottleneck detection
    • Waste elimination

  2. Optimization Design

    • Flow improvement
    • Handoff optimization
    • Tool integration
    • Metric definition

  3. Implementation Plan

    • Change roadmap
    • Team alignment
    • Process updates
    • Success tracking

Success Criteria:

  • Lead time reduction
  • Process efficiency
  • Value flow metrics
  • Quality improvements

Dependencies:

  • Process visibility
  • Team participation
  • Tool integration
  • Data availability

Ways of Working - L2 Capability: Agile Coaching & Mentoring

Definition: Structured program to develop and maintain agile capabilities across global teams through dedicated coaching and mentoring.

Implementation Steps:

  1. Coaching Framework

    • Approach definition
    • Method selection
    • Resource allocation
    • Success metrics

  2. Program Structure

    • Coach deployment
    • Session planning
    • Progress tracking
    • Feedback loops

  3. Sustainability Plan

    • Knowledge transfer
    • Skill development
    • Continuous support
    • Growth planning

Success Criteria:

  • Team maturity growth
  • Practice adoption
  • Performance improvement
  • Sustainability metrics

Dependencies:

  • Coach availability
  • Team engagement
  • Leadership support
  • Resource commitment

Ways of Working - L2 Capability: Retrospective Learning and Adaptation

Definition: Systematic approach to capture, analyze, and implement learnings from delivery experiences to drive continuous improvement.

Implementation Steps:

  1. Learning Framework

    • Process definition
    • Tool selection
    • Template creation
    • Metric establishment

  2. Implementation System

    • Session facilitation
    • Insight capture
    • Action planning
    • Progress tracking

  3. Adaptation Process

    • Change implementation
    • Impact measurement
    • Practice refinement
    • Success validation

Success Criteria:

  • Learning implementation
  • Improvement metrics
  • Adaptation speed
  • Value realization

Dependencies:

  • Team participation
  • Data availability
  • Process flexibility
  • Tool support

Ways of Working - Implementation Roadmap

Phase 1: Foundation (Weeks 1-4)

  • Capability assessment completion
  • Framework selection and alignment
  • Core team formation
  • Tool infrastructure setup

Phase 2: Practice Setup (Weeks 5-8)

  • Process standardization
  • Team training initiation
  • Initial practice rollout
  • Measurement framework

Phase 3: Scale & Optimize (Weeks 9-12)

  • Full practice implementation
  • Coaching program activation
  • Cross-team coordination
  • Value stream optimization

Phase 4: Sustain & Grow (Weeks 13-16)

  • Practice refinement
  • Metrics optimization
  • Continuous improvement
  • Growth planning

Key Milestones:

  • Week 4: Foundation readiness
  • Week 8: Practice validation
  • Week 12: Scale completion
  • Week 16: Optimization achieved

Ways of Working - Governance Framework

Decision Rights & Accountability:

  • Executive Sponsor: Strategic decisions
  • Program Lead: Implementation oversight
  • Practice Leads: Operational execution
  • Team Leads: Daily management

Review Mechanisms:

  • Daily: Team standups
  • Weekly: Practice alignment
  • Monthly: Program review
  • Quarterly: Strategic assessment

Escalation Paths:

  • Level 1: Team Lead resolution
  • Level 2: Practice Lead intervention
  • Level 3: Program Lead review
  • Level 4: Executive decision

Performance Monitoring:

  • Practice adoption metrics
  • Delivery performance indicators
  • Value realization tracking
  • Quality measurements

Ways of Working - Risk & Mitigation

Key Risks Mitigation Strategies Early Warning Indicators
Practice Resistance • Focused change management• Clear value demonstration• Early wins focus • Low adoption rates• Decreased engagement• Process bypassing
Scale Challenges • Phased implementation• Strong support model• Regular assessment • Coordination issues• Inconsistent practices• Quality variations
Value Delays • Clear success metrics• Regular value tracking• Quick feedback loops • Missing targets• Low satisfaction• Reduced efficiency

Contingency Plans:

  • Rapid response protocols
  • Alternative practice options
  • Emergency support model
  • Escalation procedures

Ways of Working - Next Steps

Immediate Actions (Next 30 Days):

  1. Launch Assessment

    • Current state analysis
    • Gap identification
    • Priority setting
    • Quick win planning

  2. Form Core Team

    • Select practice leads
    • Assign coordinators
    • Identify champions
    • Engage sponsors

  3. Prepare Infrastructure

    • Configure tools
    • Set up frameworks
    • Create templates
    • Establish metrics

Resource Requirements:

  • Program manager
  • Agile coaches
  • Practice leads
  • Tool specialists

Key Stakeholder Involvement:

  • Executive sponsors
  • Delivery leaders
  • Team managers
  • Practice champions

Implementation Checklist: □ Assessment completed □ Core team formed □ Infrastructure ready □ Practices selected □ Training scheduled