Knowledge Management - Stage 1 Presentation

Slide 1: Title Slide

Knowledge Management

Purpose: Transform organizational knowledge sharing through systematic capture, management, and leveraging of expertise across global delivery teams.

Business Context:

• 45% knowledge loss in global teams[1]
• 40% efficiency loss due to siloed information[1]
• Successfully implemented across 200+ global delivery teams[2]

Slide 2: L1 Capability Overview

Knowledge Management Framework

Core Components:

• Knowledge Governance
• Cultural Knowledge Management
• Learning and Development Framework
• Best Practices Management
• Knowledge Integration & Analytics
• Community of Practice Framework

Expected Outcomes:

• 30% reduction in onboarding time
• 45% improvement in knowledge reuse
• 60% faster problem resolution

Slide 3: Current State Assessment

Common Challenges

People:

• Siloed information across teams
• Limited cross-team learning
• Knowledge loss during transitions

Process:

• Inconsistent documentation practices
• Fragmented knowledge repositories
• Unclear governance structure

Technology:

• Multiple disconnected platforms
• Poor search and discovery
• Limited analytics capabilities

Slide 4: Target State Vision

Future State Characteristics

Organizational Excellence:

• Standardized knowledge capture and sharing
• Global knowledge accessibility
• Data-driven decision making

Operational Impact:

• 50% faster knowledge discovery
• 40% reduction in duplicate work
• 35% improved team collaboration

Cultural Transformation:

• Knowledge sharing culture
• Continuous learning mindset
• Global community engagement

Slide 5: Implementation Approach

16-Week Transformation

Phase 1 (Weeks 1-4):

• Assessment and baseline
• Governance framework design
• Platform selection

Phase 2 (Weeks 5-8):

• Knowledge taxonomy development
• Process standardization
• Initial CoP establishment

Phase 3 (Weeks 9-12):

• Platform implementation
• Training program rollout
• Metrics framework setup

Phase 4 (Weeks 13-16):

• Full-scale deployment
• Adoption monitoring
• Performance measurement

Slide 6: Critical Success Factors

Key Requirements

Leadership:

• Executive sponsorship
• Clear governance structure
• Resource commitment

Technology:

• Integrated knowledge platform
• Analytics capabilities
• User-friendly interfaces

Process:

• Standardized workflows
• Quality control measures
• Regular audits

Slide 7: Benefits Realization

Measurable Outcomes

Quantitative Benefits:

• 30% reduction in time-to-competency
• 45% increase in knowledge reuse
• 25% improvement in delivery quality

Qualitative Benefits:

• Enhanced innovation capability
• Improved decision making
• Strengthened organizational learning

Slide 8: Next Steps

Implementation Roadmap

Immediate Actions:

• Establish governance committee
• Select technology platform
• Define baseline metrics

30-Day Milestones:

• Complete current state assessment
• Design knowledge taxonomy
• Launch pilot CoP

60-Day Milestones:

• Deploy core platform features
• Initialize training programs
• Begin metrics tracking

90-Day Milestones:

• Full platform deployment
• Comprehensive adoption
• Benefits measurement

Citations: [1] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/2610179/21e095f2-e330-476b-98bd-f7acd81b85af/paste.txt [2] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/collection_e568f473-49ef-4615-a3f9-1ad387e2f24c/a12e3ba6-4e30-4865-b9f7-1cc4be43d7ae/BDM-Stage-1-Capability-Presentation-Cultural-Synergy.txt [3] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/collection_e568f473-49ef-4615-a3f9-1ad387e2f24c/2be07eee-c15d-4d44-8772-a4ed60c29258/Borderless-Delivery-Model-Stage-0-For-Review.pdf [4] https://ppl-ai-file-upload.s3.amazonaws.com/web/direct-files/collection_e568f473-49ef-4615-a3f9-1ad387e2f24c/da9ed5d7-d049-4d1b-8e82-b5895311623a/bdm_market_context.txt