FAQ

Admin

• What to do if peer to peer transfer is not working?
• What to do if the server is down during setup?
• Newly added Location doesn't appear in Vxnaid application.

Operator

• How to change a participant's details after registration?
• How to create a new operator?
• How to report an issue?
• How to reset the password off the operator?
• How to solve issues with the syncadmin account?
• What to do if I don't see any site data?
• What to do if I'm unable to login?
• What to do if I’m unable to submit the phone number?
• What to do if licenses cannot be activated?
• What to do if my app is not responding?
• What to do if sync issues are shown?
• What to do if the camera is not working?
• What to do if the entered ID is not accepted?
• What to do if the iris scanner doesn’t work?
• What to do if the visit data is not visible on the vaccine page?
• What to do if there is no data in the address dropdown fields?
• Why can't I skip a matching criteria?
• Why do I need to match in this specific order?
• Why does my participant has a suffix added to the id I entered?
• Why does the camera not recognize my barcode?
• Why is my iris scan not accepted?
• Why is my participant not found during matching?