Guides ‐ User Guide ‐ Security Responder and Company Manager - SarahJChong/emergency-duress-app GitHub Wiki

Table of Contents

1. Access the app
2. Log into app
3. Register in app
4. Updating your profile in app
5. View list of emergency calls
6. View more details about an Emergency call
7. Resolving / Closing an Emergency / Incident

Access the app

• The URL to access the app, is TBD by Implementor

Log into app

Overview:

• Security Responder - You need to be assigned to a location by a Company Administrator before you can access the Security Dashboard
• Company Manager - You need to be assigned to to the Manager role by a Company Administrator before you can access the Security Dashboard
• Sign in process may differ depending on the Identify Provider selected by Implementor. The below process is based on using the default Identity Provider (AuthO)

Step(s):

1. Open the app

2. Click on the "Sign In with Identity Provider"

   

3. Enter your email address and password

   

4. If you provided the correct details and been assigned the correct role, you will be automatically logged into the app

   • If it is the first time you logged in, you will need to register

Register in app

• This is the same process as Village Resident, since profile information will be used when making a distress call via the mobile app - refer to Register

Updating your profile in app

• This is the same process as Village Resident, since profile information will be used when making a distress call via the mobile app - refer to Updating your profile

View list of emergency calls

Overview:

• Security Responder - You will only be able to access/see emergency calls that are were made to your location(s)
• Company Manager - You will only be able to access/see emergency calls that are were made to ALL location(s)

Step(s):

1. Log into web app as either a Security Responder or Company Manager

2. The "Security Dashboard" page, by default only displays the "Open" incidents for given locations you have access to

   • Note: If you don't see the "Security Dashboard", then you may not have the correct role assigned to you. Please contact your company administrator.

   • Example of Security Responder's view

     

   • Example of Company Manager's view (it has an additional filter for location as well as displaying emergency calls for all locations)

     

3. Click on any of the filters at the top of the page to change what the incidents are displayed and also the sort order these

View more details about an Emergency call

Overview:

• Security Responder and Company Manager can see the same fields when they view the details of an Emergency call

Step(s):

1. Log into web app as either a Security Responder or Company Manager

2. On the "Security Dashboard" page identify the incident/emergency call you want to see more details on

3. Click on the "View Details" button to view more information about the emergency request.

   1. The amount of information is dependent on what the Village Resident/End User opted to share. End Users can opt to
      • Make an anonymous call (i.e. their name, mobile number and room number is not sent)
      • Share their exact GPS locations / Coordinates (a map will be displayed at the bottom of the report if they opted to share their location)
   2. The status of call can only be:
      • Open - Active incident that is/should be responded to
      • Closed - A Security Responder closes it when an incident has been resolved and the reason for resolving the incident will be in "Closure Note" - refer to Resolving an Incident for more information
      • Cancelled - An End User can cancel an Emergency call and the reason for cancellation will be in "Cancellation Reason"

   Example of the Incident report of an Emergency call that has been Closed:

   

4. To go back to previous page, click on the left arrow ( <-- ) at the top left of the page next to "Incident Details"

Resolving / Closing an Emergency / Incident

Overview:

• End user can cancel an emergency call
• Once an emergency call has been closed/cancelled, it can not be reopened
• It will record which user closed the incident and when
• The total duration from call being made up to it being closed/cancelled will be visible in "Incident Details" page of an Emergency call

Step(s):

1. Follow the first 3 steps in section just above - View more details about an Emergency call

2. Click on red "Resolve Incident" button on the right of the page

   • Note: the button will not be displayed if the incident has already been closed/cancelled

   

3. Add a Closure note and click "Resolve Incident"

   • Note: the Closure note will be visible to End User who made the Emergency call

   

4. Incident is marked as closed

   • Note: It records that you closed it & the date you resolved it and the total duration from call being made up to it being closed/cancelled