Protect yourself from scams. Type pge.com/scams into your browser to learn more.

PG&E 🟦

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Every day, we review customer feedback to make your online experience better. Based on your feedback, a new pge.com account is now in the works.

Your new account will have improved security, so you’ll have to verify your contact information. Confirm your phone and email before November 18, 2024. If you don’t, you could lose the ability to sign in to pge.com and will have to call us.

The first time you sign in to the new site, we’ll send a security code to you through a text message or phone call. This will verify your identity and help keep your account safe from scammers. Confirm your phone and email today!

• To confirm your email address and phone number, sign in. If you haven’t updated your contact information in the past 60 days, you should see a popup where you can make updates.
• If you don’t receive a popup, you can confirm your contact information at pge.com/myalerts.
• Want more information? Get answers to Frequently Asked Questions.

🟨 Confirm your phone and email now

• Easier password resets. Get a code via email or SMS text to reset your password—no more security questions or typing in temporary passwords.
• More payment options. Pay your bill with Apple Pay or Google Pay!
• Easier guest pay. Pay your bill or a loved one’s without signing in. All you need is the account number, the main phone number on the account and the property’s ZIP code.
• A more personalized experience. Get insights to make your bill easier to understand. We’ll also tell you if you could save money by changing your rate.
• Add authorized users. Add family members or trusted users. They’ll have their own login. No more password sharing!

We know there’s concern about email scams. If you’re concerned this is spam, there is no need to click on any link in this email. We have put links to the same information on the pge.com home page. In addition, the FAQ section at pge.com/newaccount includes examples of the email addresses PG&E uses to send email. For general scam awareness, type pge.com/scams into your browser.