Getting black screen for remote video - webex/webex-js-sdk GitHub Wiki

Issue

• This issue occurs when you are the host and joined the meeting before anyone else joins
• Applicable to PMR and Space meetings both
• Could be reproduced in Sample app

Workaround

Use following steps to handle black screen

• Take latest SDK containing changes merged in this PR
• Check WAITING_FOR_OTHERS inside media:ready event subscription when meeting is joined
• Check waitingForOthersToJoin from in-meeting actions inside member:update event subscription
• Until others joined show "You are the only participant" banner or hide the remote video
• As soon as waitingForOthersToJoin turns false, start showing the actual remote video