Privacy Policy

Last Updated: March 2025

1. Introduction

This Privacy Policy explains how Explore Uganda App ("we", "our", or "us") collects, uses, shares, and protects your personal information. We are committed to protecting your privacy and ensuring you have a positive experience when using our app.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email, phone number)
• Profile information (photo, preferences)
• Booking details (travel dates, accommodation preferences)
• Payment information (processed securely through payment providers)
• User-generated content (reviews, ratings, photos)

2.2 Automatically Collected Information

• Device information (device type, operating system)
• Location data (with your permission)
• Usage data (features used, time spent)
• Log data (IP address, access times)
• Performance data (crash reports, diagnostics)

3. How We Use Your Information

3.1 Primary Uses

• Provide and improve our services
• Process your bookings and payments
• Personalize your experience
• Communicate with you
• Ensure security and prevent fraud

3.2 Additional Uses

• Analytics and performance monitoring
• Marketing and promotional communications
• Research and development
• Legal compliance
• Customer support

4. Information Sharing

4.1 Third-Party Service Providers

• Payment processors
• Cloud storage providers
• Analytics services
• Marketing services
• Customer support tools

4.2 Legal Requirements

• Court orders
• Legal obligations
• Government requests
• Protection of rights

5. Data Security

5.1 Security Measures

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits
• Employee training
• Incident response procedures

5.2 Data Retention

• Retention periods based on necessity
• Data minimization principles
• Secure deletion procedures
• Backup retention policies

6. Your Rights and Choices

6.1 Access Rights

• View your personal data
• Request data export
• Correct inaccurate information
• Delete your account

6.2 Privacy Controls

• Location permissions
• Marketing preferences
• Push notifications
• Cookie settings

7. Children's Privacy

• Age restrictions (13+ years)
• Parental consent requirements
• Special protections for minors
• Deletion of underage accounts

8. International Data Transfers

8.1 Data Location

• Primary data storage location
• International transfer safeguards
• Data protection agreements
• Compliance with local laws

8.2 Transfer Mechanisms

• Standard contractual clauses
• Adequacy decisions
• Privacy Shield compliance
• Consent mechanisms

9. Cookies and Tracking

9.1 Cookie Usage

• Essential cookies
• Analytics cookies
• Marketing cookies
• Third-party cookies

9.2 Tracking Technologies

• Web beacons
• Pixels
• Device identifiers
• Local storage

10. Marketing Communications

10.1 Email Marketing

• Subscription options
• Unsubscribe process
• Frequency of communications
• Content personalization

10.2 Push Notifications

• Opt-in requirements
• Control settings
• Types of notifications
• Frequency controls

11. Changes to Privacy Policy

11.1 Updates

• Notification of changes
• Review process
• Effective dates
• Version history

11.2 Communication

• Email notifications
• In-app notifications
• Website updates
• User acknowledgment

12. Contact Information

For privacy-related inquiries:

• Privacy Officer: [email protected]
• Data Protection: [email protected]
• General Inquiries: +256 XXX XXX XXX
• Physical Address: [Address]

13. Specific Rights by Region

13.1 European Users (GDPR)

• Right to be forgotten
• Data portability
• Consent withdrawal
• Complaint procedures

13.2 California Users (CCPA)

• Right to know
• Right to delete
• Right to opt-out
• Non-discrimination

14. Additional Information

14.1 Third-Party Links

• External website policies
• Third-party responsibilities
• Link disclaimer
• User discretion advised

14.2 Business Transfers

• Merger considerations
• Acquisition procedures
• Asset transfer policies
• User notification

15. Acknowledgment

By using the Explore Uganda App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.