Course :: Design business workflow workshop

Outline

• Introduction & Alignment
  • Set expectations and define workshop goals
  • Align on the specific business problem and desired outcomes
• Idea & Discovery
  • Brainstorm the high-level vision and scope
  • Identify key stakeholders, actors, and systems involved
• "As-Is" Process Mapping
  • Document the current state of the workflow
  • Identify pain points, bottlenecks, and inefficiencies
• "To-Be" Process Design
• Design the ideal future-state workflow
• Focus on innovation, efficiency, and solutions to pain points
• Detail & Requirements
  • Flesh out the "To-Be" flow with detailed steps
  • Capture high-level data, rules, and system needs
• Diagramming & Storyboarding
  • Translate the "To-Be" process into a clear visual diagram
  • Types of diagram
    • Swimlane Diagram
    • Flowchart
    • BPMN (Business Process Model and Notation)
  • Workshop
    • High-level
    • Low-level