Getting Additional Help - ucsf-wynton/tutorials GitHub Wiki
- send email to the Wynton Team: [email protected]
- ucsf-wynton.slack.com workspace: https://ucsf-wynton.slack.com
To join: Go to the Signup page and enter your UCSF email address.
- Open a support ticket by sending email to: [email protected]
Note: These are communal forums - feel free to ask questions, answer questions, and participate in discussions.
To better assist with your issue:
- On emails, please use ‘Reply All’ in all your correspondence.
- Don’t include screenshot images; cut-and-paste text is preferred.
- If you have problems with jobs (e.g. not running or given errors), make sure to include the job IDs of the job you need help on.
- Include your username on the cluster.
- What machine are you trying to use? e.g. login or development node?
- Are you connecting from on-site at UCSF, from home, on the UCSF VPN?