Web Editing Permissions - ucsf-ckm/ucsf-library-ux-and-web-documentation GitHub Wiki
Main Site
- The main library site runs on WordPress and uses default permissions. See a visual breakdown too. The only exception is that the Contributor role cannot upload media, so we created Contributor+ which adds that ability.
- Admins are the UX Team
- There are just a few Editors who can publish, edit, or delete any page or post. (For example, Dylan acts as team editor for Makers Lab and reviews and publishes their news posts.) The primary Editor is the Outreach and Marketing Coordinator.
- Most staff members are Contributor+, so they can write, edit, and delete their own unpublished posts (but not pages), but their content must be reviewed and published by an Admin or Editor. In practice, most people submit their text and images through the Outreach and Marketing Coordinator and do not edit directly in WordPress.
LibCal
https://ask.springshare.com/libcal/faq/1251#permissions (needs decisions and documentation)
LibGuides
https://ask.springshare.com/libguides/faq/1119 (needs decisions and documentation)
Zendesk Help Center
Note that Zendesk terminology is a bit inconsistent and confusing.
- Guide Manager: can edit Help Center articles
- Staff Agent: can answer tickets
In the example, both Dylan and Stephen are Staff Agents, but only Dylan is a Guide Manager
