LibCal Overview 2024 - ucsf-ckm/ucsf-library-ux-and-web-documentation GitHub Wiki

Platform vendor

Product page from Springshare describes all the features of LibCal

  • event calendar and attendee management
  • appointment scheduler
  • building and department hours
  • lending equipment
  • booking spaces or seats

Are there any new features we should consider using?

Support

The staff interface is extremely complicated and not intuitive. Springshare offers extensive documentation, but it is not always easy to find things. We can also open a ticket at [email protected], and they are pretty responsive.

How is UCSF Library using LibCal at the end of 2024?

Library Events and Classes calendar

  • Individual staff members enter own events here
  • Sometimes they consult with Jessica, especially if there is a related news post?
  • Standardization is lacking and process might be easier with template and/or content guidelines
  • What are the pain points for staff?
  • User view needs improvement in many ways: accessibility, use of categories, calendar view and filtering, use of images, display on kiosk, etc.
  • In addition to going to News and Events > Events and Classes, user will also see upcoming events integrated into various pages based on their category (example)

Appointment scheduler

  • Several experts across the library use this to allow users to book consultations (example)
  • Individuals set up their availability, then UX Team integrates a consultation button for them
  • Standardization is lacking and process might be easier with template and/or content guidelines?
  • What are the pain points for staff?
  • How is the flow for users including confirmations, cancellations, etc.?

Lending equipment

  • Makers Lab and Sean McClelland primarily use this (example)
  • Does it need improvements in the way the information is presented?
  • What are the pain points for staff?
  • How is the flow for users including confirmations, cancellations, etc.?

Booking spaces

  • Not sure who owns and maintains this information, probably Access Services
  • There are several reservable spaces at Parnassus (some examples)
  • Should this be used at other library locations?
  • Standardization is lacking and user-facing information could be better
  • What are the pain points for staff?
  • How is the flow for users including confirmations, cancellations, etc.?

Hours

  • All hours and exceptions managed within LibCal, and they are automatically pulled into various places on library.ucsf.edu (example)
  • Managed by Access Services (Aira and Micquel?)
  • What are the pain points for staff?

Library-specific LibCal documentation