Service assessment - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

Food Standards Agency. d MMM yyyy.

Assessment Panel Outcome | Recommendations | Observations

Team Observations:

Assessment Panel
What was the initial problem you were asked to look into?
Align stakeholders around the definition of the problem and recommendations
Identify all of the service users and their experience of the current service (where one exists).
Identify the key service challenges and opportunities for better meeting user needs
Identify key areas of focus for the next phase of work
Demonstrate how the team has worked together using agile methods and the learning from this

References:

Assessment Panel

Outcome

Assessment Panel Observations

Assessment Panel Recommendations

What was the initial problem you were asked to look into?

Context

Size of problem

Discovery question/hypothesis

The discovery remit is to examine needs and opportunities for

The discovery findings will support the design and development of prototypes for

Team observations

Was the initial question/hypothesis correct?

Possible gaps

Reflections/recommendations

Align stakeholders around the definition of the problem and recommendations

Demonstrate the team were able to engage the key stakeholders (internal and external, if appropriate) about the nature of the problem being explored and resulting recommendations at the end of the Discovery.

Team score:Met/Partially met/Did not meet

Team observations

Something the team did well

Possible gaps

Reflections/recommendations

Identify all of the service users and their experience of the current service (where one exists).

The team should have a good understanding of user needs, understand what users are trying to do when they engage with the current service.

Team score:Met/Partially met/Did not meet

Team observations

Something the team did well

Possible gaps

Reflections/recommendations

Identify the key service challenges and opportunities for better meeting user needs

For example: what are the principle elements that need solving, what could improve the user experience, efficiencies, customer satisfaction improvements, cost-benefit to change

Team score:Met/Partially met/Did not meet

Team observations

Something the team did well

Possible gaps

Reflections/recommendations

Identify key areas of focus for the next phase of work

For example: a part of the service that could cause particular pain or be difficult, or needs delving into in more depth to adequately understand. Indeed, whether further work is actually needed.

Team score:Met/Partially met/Did not meet

Team observations

Something the team did well

Possible gaps

Reflections/recommendations

Demonstrate how the team has worked together using agile methods and the learning from this

How did you work together, in particular, how you engaged the business and stakeholders. How have you adapted as you learned more.

Team score:Met/Partially met/Did not meet

Team observations

Something the team did well

Possible gaps

Reflections/recommendations