Service Proposal - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki
Impact
Revised view
The Service Proposal uses the following working principles:
- Digitisation where it is possible.
- Automation where it makes sense.
- Self-service where it is right.
These principles mean a future solution can be right-sized for the scope, scale and volumes of approvals work.
Based on our user research, and analysis of the current interaction points, service design, and data structures, this Service Proposal seeks to address five key problems.
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