Service Proposal - tpximpact/f4-fsa-field-ops-discoveries-overview GitHub Wiki

What does it mean to 'modernise' …?

Impact

Re-imagining Approvals as a service

Revised view

Service Proposal principles:

The Service Proposal uses the following working principles:

  • Digitisation where it is possible.
  • Automation where it makes sense.
  • Self-service where it is right.

These principles mean a future solution can be right-sized for the scope, scale and volumes of approvals work.

Steering a shift in mindset

Enabling change

Approvals re-imagined

User enablement

Workflow enablement

Information enablement

Service outcomes

Based on our user research, and analysis of the current interaction points, service design, and data structures, this Service Proposal seeks to address five key problems.

Targets

  • Result

  • Result

  • Result

  • Result

  • Result

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