Issues

If you are having issues with 3D Canvas, please visit the Basic Troubleshooting Page

Performance

Many users reported better or equal performance of 3D Canvas versus the 2D Canvas, but, if you are using certain settings slower hardware can struggle to run 3D well, here are steps and settings you can follow to make your performance better.

Lower Performance Settings

In the Module Settings, each user can tweak the graphical settings for 3D Canvas, consider lowering this settings if your or one of your players machine is struggling to run 3D

Disable Weather

Weather effects can be taxing, consider disabling weather effects in you scene settings.

Disable Fog Exploration

Fog exploration can be intensive in 3D depending on scene size, consider disabling Fog Exploration in you Scene Settings under the Lighting Tab. If you wish to still have some form of map obfuscation, consider switching to Manual Fog of War

Disable Particle Effects on lights

The constant stream of particle on lights can be performance heavy depending on the effect, consider disabling all or some of your light's particle effects.

Disable Shadow Casting on lights

If you enabled shadow casting on some lights, consider disabling it as it's very performance heavy.

Optimize 3D Models

If you are using 3D Models with very large file sizes or very complex geometries, consider optimizing those models.

To do so:

• Download and Install Blender
• In Blender press "A" followed by the "Delete" key to clear the scene of placeholder objects
• Import the model
• Click File > Export > Gltf
• In the window that opens, under File Format, chose "GLTF Binary"
• Under the Geometry options, enable "Compression" and set "Images" to "JPEG"
• Save the File