Troubleshooting - solution25com/nmi-payment-shopware-6-solution25 GitHub Wiki
Troubleshooting
No Credit Card Payment Option Appearing
- Verify that the NMI Credit Card payment method is enabled in the plugin configuration.
- Check if the API Keys for Live are correctly set for live transactions.
- Ensure that the plugin is activated and the cache is cleared.
ACH Payments Not Processing
- Double-check that the NMI ACH (eCheck) payment method is enabled.
- Verify that the customer's bank account details are correct and in the proper format.
Authorize and Capture Not Working
- Ensure the "Authorize and Capture" option is activated in the plugin settings.
- Check the order status to confirm that it's marked as "Authorized" before trying to capture or cancel.
Refunds Not Processing
- Confirm that the correct order status is set to "In Progress" after initiating the refund.
- Check if the refunded items are properly selected in the Orders โ Item Section.
Save Card Feature Not Saving
- Make sure the "Save my card for future use" checkbox is selected during checkout.
- Verify that the Vaulted ID is properly created in the system.
- If customers still canโt save their cards, clear the cache and ensure the system has no conflicts with other payment methods.
Mixed Card Transactions Not Working
- Confirm that both regular and subscription products are added to the cart before checking out.
- Make sure the system correctly differentiates between one-time and subscription payments.