Troubleshooting - solution25com/nmi-payment-shopware-6-solution25 GitHub Wiki

Troubleshooting

No Credit Card Payment Option Appearing

  • Verify that the NMI Credit Card payment method is enabled in the plugin configuration.
  • Check if the API Keys for Live are correctly set for live transactions.
  • Ensure that the plugin is activated and the cache is cleared.

ACH Payments Not Processing

  • Double-check that the NMI ACH (eCheck) payment method is enabled.
  • Verify that the customer's bank account details are correct and in the proper format.

Authorize and Capture Not Working

  • Ensure the "Authorize and Capture" option is activated in the plugin settings.
  • Check the order status to confirm that it's marked as "Authorized" before trying to capture or cancel.

Refunds Not Processing

  • Confirm that the correct order status is set to "In Progress" after initiating the refund.
  • Check if the refunded items are properly selected in the Orders โ†’ Item Section.

Save Card Feature Not Saving

  • Make sure the "Save my card for future use" checkbox is selected during checkout.
  • Verify that the Vaulted ID is properly created in the system.
  • If customers still canโ€™t save their cards, clear the cache and ensure the system has no conflicts with other payment methods.

Mixed Card Transactions Not Working

  • Confirm that both regular and subscription products are added to the cart before checking out.
  • Make sure the system correctly differentiates between one-time and subscription payments.