Troubleshooting

No Credit Card Payment Option Appearing

• Verify that the NMI Credit Card payment method is enabled in the plugin configuration.
• Check if the API Keys for Live are correctly set for live transactions.
• Ensure that the plugin is activated and the cache is cleared.

ACH Payments Not Processing

• Double-check that the NMI ACH (eCheck) payment method is enabled.
• Verify that the customer's bank account details are correct and in the proper format.

Authorize and Capture Not Working

• Ensure the "Authorize and Capture" option is activated in the plugin settings.
• Check the order status to confirm that it's marked as "Authorized" before trying to capture or cancel.

Refunds Not Processing

• Confirm that the correct order status is set to "In Progress" after initiating the refund.
• Check if the refunded items are properly selected in the Orders → Item Section.

Save Card Feature Not Saving

• Make sure the "Save my card for future use" checkbox is selected during checkout.
• Verify that the Vaulted ID is properly created in the system.
• If customers still can’t save their cards, clear the cache and ensure the system has no conflicts with other payment methods.

Mixed Card Transactions Not Working

• Confirm that both regular and subscription products are added to the cart before checking out.
• Make sure the system correctly differentiates between one-time and subscription payments.