8. KNOWLEDGE MANAGEMENT

8.1 Knowledge Capture Process

Implementation Assets:

• Template: Knowledge Capture Kit
  • Capture templates
  • Documentation guidelines
  • Review checklist
  • Repository structure

Enabling Assets:

• Guide: Knowledge Management Handbook
  • Capture methods
  • Organization strategies
  • Quality standards
  • Maintenance procedures

Core Components

1. Documentation Standards

   • Content requirements
   • Format guidelines
   • Quality criteria
   • Review process

2. Repository Management

   • Structure design
   • Access control
   • Version management
   • Archival process

8.2 Sharing Mechanisms

Implementation Assets:

• Template: Knowledge Sharing Framework
  • Communication plan
  • Training materials
  • Session templates
  • Feedback forms

Enabling Assets:

• Guide: Knowledge Sharing Playbook
  • Session planning
  • Delivery methods
  • Engagement techniques
  • Effectiveness measurement

Sharing Approaches

1. Formal Knowledge Transfer

   • Training sessions
   • Workshops
   • Documentation reviews
   • Knowledge assessments

2. Informal Knowledge Exchange

   • Communities of practice
   • Mentoring programs
   • Knowledge cafes
   • Innovation forums

8.3 Learning Framework

Implementation Assets:

• Template: Learning Program Kit
  • Curriculum design
  • Assessment tools
  • Progress tracking
  • Certification framework

Enabling Assets:

• Guide: Learning Implementation Guide
  • Program setup
  • Delivery methods
  • Assessment techniques
  • Success measurement

Framework Elements

1. Learning Paths

   • Role-based training
   • Skill development
   • Certification tracks
   • Continuous learning

2. Assessment Methods

   • Knowledge checks
   • Practical assessments
   • Peer reviews
   • Performance tracking