Book Review: The Phoenix Project - sam11385/knowledge GitHub Wiki

The 4 "ways" of work: Business Projects, IT Operations Projects, Changes, and Unplanned Work.

This is how they are laid out in the book.

Business projects Projects and features around delivering direct customer value.

Internal IT projects Infrastructure and operations projects, tech debt, upgrades, internal improvements. The production line for delivering business projects.

Changes Fixes, changes, bugs, tech debt improvements generated by internal IT projects and business projects.

Unplanned work Incidents, fixing problems in the other three types of work. Unplanned work reduces the amount of time available for planned work. Think about how long it takes to switch contexts, switch repos, create new builds of software, etc etc.

One simple insight: in order to deliver features or products we need to work on and improve the tools you use to deliver them.