Privacy Policy - saayam-for-all/docs GitHub Wiki

At Saayam for All ("Saayam," "we," "us," or "our"), your privacy is a top priority. This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our websites (saayam.org, saayamforall.org, saayamforall.com), mobile applications, or any services we provide (collectively, the "Platform").

By using our Platform, you consent to the practices outlined in this Privacy Policy. We are committed to maintaining transparency and fostering a secure environment where all users feel confident that their information is handled respectfully and responsibly.

1. Information We Collect

We collect personal information to connect those in need with volunteers and support organizations. This includes:

  • Personal Identifiers: Name, email address, phone number, country, and preferred language.

  • Profile Information: Role (requestor, volunteer, organization), availability, skills, and relevant interests.

  • Location Data: To match requests with nearby volunteers or services, location may be collected via IP or device data.

  • Usage Data: Pages visited, time spent, device type, browser, and general system analytics to improve our services.

  • Request and Response Records: Logs of requests made, matched volunteers, communications, and fulfillment status.

Saayam For All is designed primarily for adult users; however, individuals under 18 may use the Platform under the supervision and consent of a parent or legal guardian. We do not intentionally collect personal data from unsupervised minors, and we rely on users to provide truthful and accurate information regarding their age and consent status.

2. How We Use Your Information

We use your information to:

  • Match requestors with suitable volunteers or organizations.

  • Facilitate communication between users.

  • Improve platform experience and functionality.

  • Analyze usage trends and maintain system security.

  • Respond to inquiries or support requests.

We never sell your information to advertisers or third parties. In addition, your data is used to create anonymized reports to help us understand how the Platform is being used, which informs our strategy for outreach, development, and user support. These reports do not contain any personally identifiable information.

3. Information Sharing

We may share your information with:

  • Verified Volunteers or Organizations: When necessary to fulfill a support request.

  • Service Providers: Companies or individuals that help us host or operate the Platform.

  • Law Enforcement or Legal Authorities: When required by law, regulation, or legal process.

All third-party access is granted only under strict confidentiality and use agreements. We limit access to your data to those who have a genuine business need and ensure they are bound by data protection obligations. In cases of sensitive data, we anonymize or minimize exposure as much as possible before sharing.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data by contacting us at [Insert contact email].

Data that is no longer needed is securely deleted or anonymized. Retention timelines vary depending on the nature of the data and legal obligations. For example, volunteer activity logs may be retained longer to ensure service accountability and quality tracking.

5. Security Measures

We employ industry-standard security practices to protect your data, including encryption, secure hosting environments, access controls, and regular system audits. While no system is 100% secure, we strive to protect your information from unauthorized access and misuse.

We also educate our staff and volunteers on best practices for handling data and conduct periodic reviews of our protocols to identify and address vulnerabilities. If a data breach occurs, we will notify affected users in accordance with applicable laws and take immediate steps to mitigate the impact.

6. Your Rights and Choices

You have the right to:

  • Access and update your information.

  • Request deletion of your personal data.

  • Object to data processing in certain circumstances.

  • Withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us at [Insert contact email]. We will respond to your request within a reasonable timeframe and may require identity verification to protect your account and information from unauthorized access.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze usage, and improve our services. You can manage cookie settings through your browser. Disabling cookies may affect some functionality.

Some cookies are essential for platform operation, while others help us understand how users interact with the site. We use analytics tools (like Google Analytics) for this purpose. You may opt out of non-essential cookies through your browser or third-party plugins.

8. Third-Party Links

Our Platform may contain links to external websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage users to read the privacy policies of any linked services.

We do not endorse or guarantee the safety or practices of these third-party websites. Clicking on external links is at your own discretion, and we recommend caution when sharing personal information outside of Saayam.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with an updated "Effective Date." We encourage you to review this policy regularly to stay informed.

In the case of significant changes, we may also notify users via email or in-app announcements. Continued use of the Platform following updates signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: 📧[email protected]📍 Saayam for All, 3046 Rosato Ct., San Jose, California 95135.

Thank you for trusting Saayam. Together, we are building a more compassionate world. Your data helps us serve others better, and we take our responsibility to protect it seriously.