Saayam For All: MVP Documentation

Objective

The objective of the Saayam For All MVP is to establish a globally accessible platform where users can submit help requests matched with local or remote volunteers and organizations, with a focus on Remote Support categories such as Education, Shopping, and Consultation. Key functionalities include user registration, help request submission, volunteer matching, role-based access control (RBAC), and a donation page. This MVP prioritizes usability, adhering to accessibility standards to ensure inclusivity for users with disabilities and maintaining rigorous data privacy practices.

Goals & Success Criteria

Goals:

• Provide a welcoming home page with clear calls to action, guiding users to register, donate, and read impactful success stories.
• Implement a streamlined registration process for users and volunteers.
• Enable users to submit and track help requests through a user-friendly dashboard.
• Develop a volunteer matching system tailored to handle Remote Support requests.
• Meet basic accessibility standards to accommodate users with disabilities.

Success Criteria:

• Successfully demo the product to potential donors, volunteers, and charity organizations.
• Garner funding, traction, and feedback from the target audience.
• Allow charities to sign up and offer services directly or have a database of charities for automatic matching without user intervention.

Scope

1. Home Page (Public Access):

• Showcase essential information about Saayam For All, including the vision, mission, and platform benefits.
• Prominently display a "Donate" button that links to a secure donation page.
• Clear "Register/Log In" call-to-action for quick onboarding.
• Adhere to accessibility standards, including: Readable font sizes and styles, Optimized color contrast for visibility, Intuitive navigation for first-time visitors.

2. User Registration Process:

• Accessible Sign-Up Form: Includes clearly labeled fields, easy-to-follow instructions, and keyboard accessibility.
• User Details: Basic information such as email, phone, name, location (country, city, zip, time zone).
• Basic Accessibility Compliance: User-friendly form fields, error feedback, and screen reader compatibility.

3. User Roles:

• Define user types: Beneficiary, Volunteer, Admin, Steward (matching facilitator), and Charity Organization (represented by an official), Super Admin. Note: Employees will not have a separate role, but the "employee" type will be tagged in Steward role to track KPIs.
• Role-Based Access Control (RBAC): Pages and features are dynamically shown/hidden based on user roles.
• Profile Completion Prompt: Users are prompted to complete profiles upon their first login, with an alert on the dashboard for incomplete profiles.
• Admin Controls: Admins can manage user roles, add, delete, or disable accounts for secure access.

Feature	Beneficiary	Volunteer	Steward	Admin	Super Admin	Charity Org
View Profile	✓	✓	✓	✓	✓	✓
Edit Profile	✓	✓	✓	✓	✓	✓
Submit Request	✓	-	-	✓	✓	-
Accept Request	-	✓	-	✓	✓	✓
Delete Request	✓	-	-	✓	✓	-
Manage Roles (Beneficiary, Volunteer, Steward, Charity Org)	-	-	-	✓	✓	-
Manage Admin	-	-	-	-	✓	-
Manage Integrations/Functionality	-	-	-	✓	✓	-
Manage Dashboard	-	-	-	✓	✓	-
Match Requests	-	-	✓	✓	✓	-
View Reports	-	-	✓	✓	✓	-
Manage Users	-	-	-	✓	✓	-

4. Use Cases for Remote Support:

Elderly Support:

• Remote Computer Assistance
• Government Agency Connections
• Ride Assistance
• Shopping Support

Counseling Support:

• College Applications (Master’s)
• Review of Statements of Purpose (SoPs)
• College Recommendations
• Suggestions for College Choices

5. Dashboard Page (Post-Login):

• My Requests Tab: A dedicated area for users to view and manage help requests.
• Help Request Creation: Users select request categories and view assigned volunteers.
• Fallback Assistance: In case of unavailability of volunteers, display an alternative organization where users can seek assistance.

6. Volunteer Matching to Categories:

Match volunteers to relevant categories based on expertise provided during registration.

7. Volunteer Matching Dashboard & Response:

• Request Matching Service: Matches volunteers based on expertise and location.
• Volunteer Notifications: Volunteers receive matching request alerts via email, SMS, and dashboard notifications.
• Accept/Deny Options: Volunteers can accept or decline requests through notifications or the dashboard.
• Volunteer Support Options: Volunteers may request internal support or delegate with comments for reasoning.
• Fallback to GPT Querying: Provide GPT-based assistance if no volunteer is available.

8. Steward Dashboard:

• Monitor and assign pending requests to volunteers as necessary.
• Request Management: Stewards can add, edit, and delete requests.

9. Admin Dashboard:

• Admins manage users and roles, adding, deleting, or disabling accounts to ensure secure access.

10. Super Admin Dashboard:

• Serves as a centralized platform for managing global configurations and settings.
• Enables advanced controls for user role assignments and permissions management.
• Supports compliance monitoring with tools for auditing and adhering to regulations like GDPR.
• Provides workflow oversight to monitor escalations and ensure resolution efficiency.
• Configures system-wide settings, including notifications, API limits, and localization preferences.
• Enhances operational efficiency, scalability, and system reliability.

11. Donation Page:

• Donation Options: Support one-time or recurring donations through the "Donate" button linking to a secure payment page.
• Accessibility Compliance: Forms for entering donation amounts and payment information are accessible and compliant.