Frequently Asked Questions - saayam-for-all/docs GitHub Wiki

Frequently Asked Questions

1. Access denied issue - AWS

  1. If you encounter an "Access Denied" error, check whether the AWS account region is set to N. Virginia or Ireland.
  2. You may not have the necessary permissions to access the service. Submit an AccessHub request form to obtain access.
  3. Try clearing your browser's cookies and cache. If the issue persists, attempt to access the service using a different browser.

2. Access denied issue - GitHub

  1. Check whether you are a member of the Saayam for All organization.
  2. If you are not a member of the Saayam for All organization or if you are a new joiner, submit an AccessHub form to be added.
  3. If you are unable to push code to the repository, it might be a permission issueโ€”such as not being a member of the repository. Check with your Product Manager first, and then submit an AccessHub request if necessary.
  4. Before reaching out to the DevSecOps team or GitHub admin, collect the errors you are encountering. This will help the team investigate the issue and provide an appropriate solution.

3. Will I receive email access in the Saayam organization?

Unfortunately, you will not receive email access by default. If email access is required for your business needs and mandated by process, you can request it through the HR team before submitting the AccessHub form.

4. If you're facing an issue with Netlify, try the following steps:

  1. Check Netlify Status Page โ€“ Ensure there are no ongoing outages or incidents: https://www.netlifystatus.com/.
  2. Review Build Logs โ€“ Look at the build logs for errors or failed deployments.
  3. Clear Browser Cache โ€“ Clear cookies and cache, or try accessing the site in a different browser.
  4. Verify Permissions โ€“ Ensure you have the necessary access to the Netlify project.
  5. Check Configuration โ€“ Review your site's configuration, including build settings and environment variables.
  6. Consult Documentation โ€“ Visit Netlify Docs for troubleshooting guides.
  7. Contact Support or Team Lead โ€“ If the issue persists, escalate to your team lead or Netlify support with detailed error logs.

5. I am new to Saayam for All. Where should I begin?

  1. Check the architecture https://github.com/saayam-for-all/docs/wiki/Architecture
  2. Refer https://github.com/saayam-for-all/docs/wiki/New-Volunteer-Onboarding
  3. Check your team information https://github.com/saayam-for-all/docs/wiki/Teams-%E2%80%90-Team-Leads-%E2%80%90-Contact-Info

6. I am encountering an AWS issue that is not addressed in this FAQ.

Refer AWS Docs