How to collect WebRTC logs - ringcentral/ringcentral-embeddable GitHub Wiki

The Embeddable widget use Browser WebRTC API for voice transmission. To track voice issue, it is required to collect WebRTC logs.

To collect:

  1. Open chrome://webrtc-internals/ page in Browser
  1. Toggle "Enable diagnostic audio recordings"

It will prompt user to select a path to save log files. Create a new folder for it

  1. Keep the chrome://webrtc-internals/ OPENED, and go to the Embeddable widget to reproduce the issue

  2. Once the issue reproduced, go back to chrome://webrtc-internals/ page

  3. Click "Download the WebRTC internal dump" to save webrtc_internals_dump file.

  1. Go to the folder that you create in Step 2
  1. Upload all files in the folder and webrtc_internals_dump file to Google drive, and share them to RingCentral developer support