SUMMARY

Uniquely diversified, results-oriented Leader & Business Manager with 20+ years of experience in highly innovative ventures including Sonian, an Amazon and VC funded company acquired by Barracuda Networks, Ektron, a company in the digital experience management space acquired by Accel-KKR , FAST Search acquired by Microsoft, and Sonic Software acquired by Progress Software. Strong management and entrepreneurial skills in delivering cutting-edge products and solutions to customers, resulting in high business impact. Extensive experience in business strategy, vendor/partner management, team development, program management, product planning, development, and implementation. Strengths include solid communication and problem-solving skills and adapting to change. An innovative professional with excellent leadership skills who leads by example, instills motivation and is committed to developing high performing teams. http://lnkd.in/GnQJQW

Exceptional skills in:

• Business Operations & Management
• Strategic Planning and Risk Management
• Technology / Product Management
• Cross-functional and Remote team management
• Software Development / Program / Project Management
• Conflict Resolution and Motivation

PROFESSIONAL EXPERIENCE

CLOUDCHECKR, Rochester, NY Sep/2019 – Current

Vice President Of Operations

Strategizing and implementing world-class DevOps, SecOps and IT-Ops initiatives in a growing and transforming Agile organization.

• Building, coaching and leading a modern, cross-functional, Agile technical team for embracing the core tenets of the modern DevOps movement, employing rapid delivery techniques and being impactful in the entire organization. Strong focus on the operating cost, operational stability, security (including FedRAMP) performance, efficiency, audit/control management, and scalability of our core platforms and services.
• Enabling Platform Engineering with embedded Security Operations, having responsibilities in the design, engineering, and support of various cloud assets in AWS, Azure, and GPC, ensuring the automated, self-service, and end to end delivery of our platforms and services using infrastructure and security as code.
• Ensuring the platform security and proactively supporting application delivery priorities, performance, redundancy, and capacity requirements. Strong communication, collaboration, and technical service management skills are used to ensure a coordinated and focused approach to problem identification and resolution.
• Responsible for partnering with all key business functions and providing scalable IT services, including meeting IT Security and Compliance goals, to meet dynamic business needs. Playing an integral role in developing enterprise strategy and supply valuable insights, including vendor selection, negotiation, and implementation

BARRACUDA NETWORKS, Chelmsford, MA May/2015 – Oct/2019

Senior Director, Cloud Operations

Provide strategic vision & direction for SaaS platform, service tools, and operations of the Data Protection, MSP, MW and Sonian businesses. Lead changes to achieve stronger Security Compliance (SOC2, HIPAA, GDPR). Also responsible for CI/CD, SRE and SecOps functions.

• Deliver and operationalize Barracuda’s Cloud strategy. Plan, budget and continuously improve the next generation, highly secure cloud platform.
• Lead Agile process improvements across Operations, Development, QA and Release Engineering.
• Champion the adoption of new technologies to improve business results. Maintain ??% contribution margin for the Sonian business. Ensure high availability for the portfolio.
• Lead technology consolidation to achieve lower operating cost and agility.

EKTRON, Nashua, NH Aug/2014 – Jan/2015

Vice President of Managed Services & SaaS Operations

Responsible for the strategy, management and administration of Ektron’s Managed Services, Managed Cloud, and SaaS operations. Ektron was acquired by private equity firm Accel-KKR in Dec 2014.

• Planned, developed and deployed a worldwide strategy for growing and sustaining SaaS and hosted applications, using 3rd party infrastructure (Rackspace, AWS). Drove and successfully achieved AWS Advanced Partner Level for Ektron.
• Led Cloud Services & Hosting Operations. Accomplished SLA goals, while expanding margins and operational efficiencies. Margins were improved to ??% from prior single digits.
• Executed “Organizational Transformation” by developing processes, procedures, run-books, resource plans and new SaaS operating model, including DR, Security, and on-demand computing.

NOKIA CORPORATION, Burlington/Cambridge, MA May/2010 – Aug/2014

Head of System Engineering, Cloud Computing Jan/2011 – Aug 2014

Provided strategic leadership and direction to the organization. Managed Nokia’s globally available cloud-centric Social Apps & Platforms, developer enablement services, and monetization services like API Management and Local Ads/Commerce. Augmented location-based services used by consumers & partners (Amazon/Microsoft/Yahoo/Automotive).

• Led the ISO 9001 initiative to improve business KPIs that track service quality, effectiveness, and customer satisfaction (NPS). Responsible for Service Level Management (SLA/OLA) and P&L for the portfolio.
• Delivered complete lifecycle of Social Mobile Apps (Places. Explore, Profile, and Share apps), including content generation, content moderation and content retention/disposal while maintaining data compliance.
• Led adoption of Public Cloud AWS saving $?M in CAPEX 2012.
• Successfully executed Social Services Operations for Nokia World 2011 attended by 3000 people.

Program Manager, Advanced Operations May/2010 – Dec/2010

Led aggressive restructuring to gain operational efficiencies and executed global Cloud and IaaS strategy. Engaged Corporate Strategy team and Controllers to evolve Long Range Planning and implemented multimillion-dollar cost saving initiatives.

• Saved Nokia $??M over two years in improved operational efficiencies and $???M with Cloud initiatives, while aggressively managing the budget.

MICROSOFT CORPORATION, MA Mar/2006 – Nov/2009

Senior Manager, Professional Services

Led the business development and consulting teams responsible for business requirements, architecture, design, development, and delivery of customized Enterprise Search solutions for US North-East region.

• Negotiated consulting Contracts and Statement of Work (SoW) with clients for service delivery, while working closely with Sales teams. Actively recruited high-performing consultants.
• Led highly empowered, globally dispersed, cross-functional teams, delivering SaaS-based Enterprise Search solutions on-time and within budget, resulting in a $?M yearly revenue growth for the business unit.
• Interfaced with clients in Retail, Life Sciences and Health Care markets, exceeding expectations of executives and clients within the consulting practice.
• Overhauled and directed service delivery methodologies; increased the revenue by ??% for the north-east region by eliminating inefficiencies and attained higher customer satisfaction.
• Led and implemented Agile release methodology including Early Access Programs, stakeholder reviews and demos.

PROGRESS SOFTWARE CORPORATION, MA Jun/2000 – Mar/2006

Principal Software Engineer, Team Lead

Founding member of Sonic Software, acquired by Progress Software. Pioneered first commercial SOA Enterprise Service Bus (ESB) product called Sonic ESB.

• Led the development of Security and Performance features and obtained FIPS compliance for Sonic products.

PREVIOUS POSITIONS Oct/1994 – Jun/2000

Apptivity/Progress Software Corporation, CA; Modern Technologies Corporation (now part of BAE Systems); Crystal Software Corporation

EDUCATION / TRAINING

• MBA, Technology Management
• BS, Computer Science

TECHNICAL EXPERTISE

AWS, Serverless, Cloud Computing, IaaS, PaaS, SaaS, FaaS, Search, SOA, ESB, Web Services, XML, OOA&D, Java, JavaScript, JMS (Messaging), JDBC and other J2EE technologies, PHP, Middleware, Tomcat, Apache, VS Code, Eclipse, RDBMS, GitHub, Jira/Confluence.