Troubleshooting - panthernet/ThunderED GitHub Wiki

ADVICE: Join our Discord group and check pinned messages in #general channel. You can also ask your questions there and we will answer them if possible.

Issues report guidelines

  • If there's an error in the console log, search for the detailed error message in the log file and post it with your report. The name of the log file can be identified by the text in the square brackets on the console message. Example: 12:49:34 [ Module] [ Notification]: Inititalizing Notifications module... where Notification is the name of the log file. Logs folder is located in the app directory but if you use Docker under Linux then it will be located in the bound Data folder instead.
  • If there's a problem related to EVE Notifications feed then find original notification message in notifications_lg.log log file and attach it to your report.
  • If your problem is related to the module configuration, make sure you attach corresponding config section from settings.json file to your report. You can omit sensitive data such as IDs but the general config layout will be helpful.

Bot is failing due to Discord exceptions

As a temp solution you can:

  1. Assign an automated job (using Cron in Linux) to restart bot container
  2. Specify docker run --restart always flag when running container
  3. Use Restarter app provided up from the v1.4.9 release.

CPU load is very high when bot is running in a background (service)

Set "RunAsServiceCompatibility": true in config file. This will disable all implemented console interactions and should lessen the CPU load.

Console log displays some error messages colored in RED

Contact me on Discord or create new issue on GitHub and we will get it sorted out and fixed!

MySQL database connection throws an error like EnsureDBExists

Docker runs inside its own container so to access MySQL you will have to allow remote connections to the database and then connect to it via public ip instead of localhost. When you use localhost on Docker it tries to look for a MySQL inside the Docker container.