Stitching a visitor to a recognized customer - Prerequisite

Difference between Visitors & Customers

Visitor

• Once the user has downloaded the application and the OptimoveSDK for Android has run for the first time, the user is considered a visitor, i.e., an unidentified visitor
• This visitor id is created by the Optimove SDK for each user who enters your application

Customer

• Once the user creates an account or log in to the application and recieves your application unique identifier, they becomes customers
• This customer ID (also known as SDK ID) is also your Optimove's customer's unique identifier (e.g email address, or numeric id, or etc)
• All user's visitor data will be stiched to their unique customer ID once recognized

Important Information

• This SDK ID is also your Optimove's customer's unique identifier (e.g email address, or numeric id, or etc)
• Your Optimove customer unique identifier is sent to Optimove on the daily customer transfer
• Any SDK ID that does not correspond/match to your Optimove customer unique identifier (Customer ID) due to faulty / unrecognized SDK IDs will not be tracked
• If you do not know your Optimove customer unique identifier, please contact your Optimove Point of Contact