Resolving Synchronization Issues with Accounts in Ledger Live - olmobourque/Ledger-Device-tips-2000 GitHub Wiki

Ledger Live is designed to provide real-time updates on your cryptocurrency holdings, but sometimes accounts may fail to sync properly. This can lead to missing transactions, incorrect balances, or errors when sending/receiving funds.

This guide explains: ✅ Common causes of synchronization issues ✅ Step-by-step troubleshooting methods ✅ How to manually resync accounts ✅ When to contact Ledger Support

Please download the last update of Ledger Live Application:

1.Ledger Live for Windows 10/11

2.Ledger Live for MAC

3.Ledger Live for Android

🔍 Why Do Synchronization Issues Occur?

1. Network Congestion

  • Heavy traffic on blockchains (e.g., Ethereum, Bitcoin) can delay updates.

2. Outdated Ledger Live Version

  • Older versions may not support the latest blockchain protocols.

3. Incorrect Node Connection

  • Ledger Live relies on external nodes, which may occasionally fail.

4. Cache Corruption

  • Stale data can cause display errors.

🛠️ How to Fix Synchronization Issues

Step 1: Refresh the Account

  • On Desktop: Click the circular arrow icon next to the account name.
  • On Mobile: Swipe down on the account screen to refresh.

Step 2: Clear Cache (Soft Reset)

  1. Go to Settings > Help > Clear Cache.
  2. Restart Ledger Live.

Note: This does not delete your accounts or private keys.

Step 3: Check Blockchain Status

If the network is down, wait for resolution.

Step 4: Switch Blockchain Node (Advanced)

  1. Go to Settings > Experimental Features > Blockchain Node.
  2. Toggle between Ledger’s nodes or a custom RPC (if supported).

Step 5: Re-add the Problematic Account

  1. Delete the unsynced account (Settings > Accounts > Click account > Remove).
  2. Re-add it (Add Account > Select cryptocurrency).

Note: This does not affect your funds—only the local display.

⚠️ When to Contact Ledger Support

  • If balances remain incorrect after troubleshooting.
  • If you suspect a transaction was missed (check blockchain explorers first).
  • If multiple accounts fail to sync consistently.

🔗 Ledger Support Page

✅ Preventing Future Sync Issues

✔ Keep Ledger Live updated (Settings > Help > Check for updates). ✔ Use a stable internet connection. ✔ Avoid VPNs/proxies that might block node access.

🚀 Final Checks

  1. Refresh the account.
  2. Clear cache.
  3. Re-add the account if needed.

Most sync issues resolve with these steps. If problems persist, consult Ledger’s troubleshooting guide.

Your funds are safe—just a quick fix away from accurate tracking! 🔄