Create new virtual environment for this
https://github.com/odoo/support-tools

If you cannot access it, ask FJA to grant you access.

The support-tools is to help you fetch client database or do and so that you can run and do development locally. You can read the README thoroughly for the multiple uses. Most frequently used will be:

oe-support fetch <dbname>
oe-support restore <dbname>
oe-support restore-dump <dbname> <dump>

The last command is usually used if the client database is very large, hence you will have to download the dump manually first and the do restore-dump.

Create new virtual environment for this
https://github.com/odoo-ps/psbe-ps-tech-tools/tree/tools-exporter

You should be added to Odoo PS Group to access this repository. You can ask FJA for the access.

The tool is used for mainly 2 things,

1. Get customization modules (studio, user-created, dev based) from user database.
2. Extracting Analysis (made with Ps-tools) into a module. This is odoo-bin scaffold with some files that are relevant to the task.

There is a private chrome extension for odoo support that helps us get access to client's database. You can find the link here. To access it, ask FJA to add your email to the google group.