| Color Bullets |
Project |
Task |
| Green |
Ready to be assigned and worked on. Responsible of the overall technical/functional upgrade project of the client |
Ready to be worked on. |
| Grey |
In progress and assigned or unassigned (new project just arrived in the pipe) |
In progress and assigned |
| Red |
Blocked even if someone is assigned. |
Blocked even if someone is assigned. |
| Yellow star |
Important / urgent |
Important / urgent |
Ticket stages and process
| Ticket stages |
Process |
| New |
If the bullet is in grey, it needs to be analysed by the functional. If it's green, the ticket is ready to be worked on. |
| Functional |
Analyse and answer functional issues in progress or needs to be check after a technical fix |
| Technical |
Analyse or fixing of technical issues in progress or needs to be check after a functional verification |
| Cust.FeedBack |
E-mail or phone call to the client done and waiting for an explanation or validation from the client |
| Canceled |
If duplicated ticket or not relevant anymore. |
| Done |
All is fixed, checked by the functional and customer if needed. |
More info here: https://docs.google.com/presentation/d/1EMeVYgElvILctJPyD1__h76gJ1utoEF8fhzxN4SGRxo/edit#slide=id.gf0029bee8f_0_0