Server Application - mlarizzate/callcenter GitHub Wiki

The applications can runs on an Application Server. A Little API was implemented for simulate calls and connect Agents.

An Status page was implemented too. This page shows easily some important Callcenter Statistics:

• Max Calls Supported: Reads the application.properties and show this configuration.
• Connected Agents: Shows how many agents are connected right now
• Dispatched Customers: Shows how many Customer call where dispatched
• Pending Customers: Shows how many Customer calls are queued.
• ActiveCalls: Shows how many Customer Calls are being attended on this moment.
• RejectedCalls: Shows how many Calls where rejected.