If someone is stuck on a task for a significant amount of time (a maximum 2 hours), they must ask for help.

• This ensures that time is used efficiently and prevents unnecessary delays in task completion.

Team members should first attempt to solve the issue independently using available resources (e.g., internet, documentation, wiki, AI) before seeking assistance.

• This encourages self-reliance and helps team members develop problem-solving skills.
• Documenting the steps already taken to resolve the issue can make it easier for others to provide effective help.

When asking for help, team members should:

• Clearly explain the problem they are facing.
• Share relevant context, such as error messages, screenshots, or code snippets, if applicable.
• Mention the steps they have already tried to resolve the issue.

Team members are encouraged to foster a supportive environment where asking for help is seen as a strength rather than a weakness.

• Offering help proactively when noticing a colleague struggling can also contribute to a collaborative team culture.

If the issue requires specialized knowledge, the team member should identify and approach the most appropriate person or escalate it to the Marina if necessary.

For recurring issues, team members should document solutions in the wiki to help others who may face similar challenges in the future.