Troubleshooting Doc Example - melodyplan/wiki_page_example GitHub Wiki

Disclaimer: This is example troubleshooting content for Melody Plan's technical writing portfolio. Melody Plan is not affiliated with Discord in any way. This is for example purposes only. Content in this guide may be incorrect or outdated as of March 13, 2023.

Read Time: 2-3 minutes

Fix your Mic Audio

If your Discord friends are complaining your mic is too loud or you're too quiet, try to fix it with the steps below.

These steps are helpful for:

  • A low volume mic
  • A high volume mic
  • A no audio mic
  • Testing your mic audio quality

Important: These settings are accessible through the Discord desktop application only.

Step 1: Check External Microphone Issues

Some issues are caused by the mic itself.

  1. Make sure your mic's USB or 3.5mm input jack is securely inserted into your computer.
  2. Connect your mic to a different port.
  3. Check that your computer has the latest drivers and software downloaded to support your mic.

Step 2: Adjust Your Discord Volume Settings

Sometimes your mic volume sounds fine outside of Discord. If this is the case, adjust your Discord audio settings.

  1. Navigate to User Settings.
Figure 1. User Settings

Figure 1. Screenshot of how to navigate to user settings from the bottom left-hand corner of the app.

  1. Select Voice & Video under App Settings.
Figure 2. Voice & Video Settings

Figure 2. Screenshot of how to get to Voice & Video settings under App Settings.

  1. Click Let's Check and start speaking. Press Stop Testing to end your mic test.
Figure 3. Mic test in progress.

Figure 3. Gif of the mic test feature. As a user speaks, the bars move up and down depending of on the user's speaking volume.

After you speak, your voice will be played back to you through your selected output device.

  1. Adjust your Input Volume (mic volume) and Output Volume (speaker volume) as necessary.
Figure 5. Input/Output volume bars.

Figure 5. Screenshot of the input and output volume bars, which can be adjusted for volume.

Step 3: Reset Your Discord Audio Settings

Having multiple audio inputs, or a low-sensitivity mic can cause problems.

  1. Ensure the correct Input Device is selected under Voice Settings.
Figure 6. Input Device Setting

Figure 6. Discord's screenshot of input device

  1. Try using Push to Talk instead of Voice Activity (and vice versa).
Figure 7. Push to Talk Setting

Figure 7. Screenshot of Push to Talk section under Input Mode.

  1. Reset your Voice Settings.
Figure 8. Reset Voice Settings

Figure 8. Discord's screenshot of reset audio