My Ledger device was lost or stolen - marseausylvius/Ledger-Device-Fixes-and-Solutions GitHub Wiki

This tutorial describes the steps to take if your Ledger device was lost or stolen.

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 It is assumed that you have a backup or replacement Ledger device and have access to your 24-word recovery phrase. If your 24-word recovery phrase and Ledger device were both lost or stolen, and you lack a backup device configured with the same recovery phrase, it will be impossible for you to regain access to your funds.

You can purchase a new device via our store.

Please download the last update of Ledger Live Application:

1.Ledger Live for Windows 10/11

2.Ledger Live for MAC

3.Ledger Live for Android

Creating and transferring your funds to new accounts.

Is there another option?

Although it is strongly recommended to transfer your funds to new accounts, it is not obligatory. Your lost/stolen device is secured by a PIN code and will automatically reset after three incorrect attempts. If you are confident that your PIN is strong enough to withstand brute force attacks, you can simply restore your 24-word recovery phrase into your new/backup Ledger device to regain access to your accounts immediately. However, if your lost device lacks a robust PIN it is crucial to create new accounts and modify your recovery phrase as explained below.

1- Immediately send your remaining crypto assets to temporary accounts 

First, ensure your backup/new device is configured with the recovery phrase that secures your accounts.

Next, using Ledger Live and your backup/new device, send all your remaining crypto assets to temporary accounts. Those can be accounts created on a crypto exchange, a software wallet, or any account linked to another hardware wallet.

2- Remove or rename all your accounts from Ledger Live

Once you’re done transferring your crypto to temporary accounts, it’s recommended to remove your—now empty—accounts from Ledger Live. This way, you don’t risk accidentally sending funds to compromised accounts in the future. You can rename your accounts too. *See table at bottom for examples.

If you wish to keep a record of your transaction history, please export your transaction history before removing your accounts.

To remove an account from Ledger Live:

  1. Select the account.

  2. Click the Wrench button.

  3. Click Remove from portfolio.

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  4. Click Confirm.

3- Reset your Ledger device 

Resetting the device removes all private keys, applications, and settings from your Ledger device. The device can either be reset from its settings menu or by entering three incorrect PIN codes. Please choose one of the two options below:

Reset from device settings

  1. Hold both buttons to access the Control Center.
  2. Navigate to Security and press both buttons to validate.
  3. Choose Reset all by pressing both buttons.
  4. Read the warning by pressing the right button to continue.
  5. Press both buttons to Reset all.
  6. Enter your PIN code to confirm. Your device will then reset.

Reset with PIN code

  1. Turn on your Ledger device.
  2. Enter an incorrect PIN code three times in a row.
  3. The device will reset after the third incorrect attempt as a security measure.

4- Set up your device as a new device

Setting up your Ledger device as a new device will generate a new Recovery phrase. 

  1. Turn on your Ledger device.
  2. Select Set up as new device.
  3. Choose your PIN code. A new Recovery phrase will be displayed.
  4. Write down your new Recovery phrase on your Recovery sheet. 

For step-by-step instructions, refer to the following article: Set up as new device (Nano S / Nano S Plus / Nano X).

5- Update your device firmware

It is highly recommended to update your device to the latest firmware version to benefit from the optimal security level and user experience.

  1. Make sure you have updated Ledger Live through the notification banner or downloaded the latest version of Ledger Live.
  2. In My Ledger**,** click on the Update firmware button.

You have started the firmware update: the update will be downloaded and the update process will continue automatically.

For step-by-step instructions, consult the following article: Update Ledger Nano firmware Nano S / Nano S Plus / Nano X). 

6- Transfer your crypto assets back

You can now transfer your crypto assets back to your newly added and updated Ledger accounts. Your crypto assets will be secured by your new Recovery phrase generated by your Ledger device.

Since your Recovery phrase is a full backup to your crypto assets, make sure to store your Recovery sheet in a secure location.

7- Add accounts

To learn how to add accounts back again, click here. 

*How to Name Crypto Accounts in Ledger Live with new recovery phrase (examples)

 Account  Nano device –  Old Recovery Phrase  Nano device –  New Recovery Phrase
 BTC account name ->  BTC Old  BTC New
 ETH account name ->  ETH Old  ETH New
    Send crypto from old accounts to new accounts. Either use temporary accounts on an exchange or switch recovery phrases back and forth on Nano to access old accounts
  Do not use these accounts after setting up Nano with new recovery phrase Only use these accounts after setting up Nano with new recovery phrase