Swap crypto with Changelly 1 - margertannable/Ledger-Device-Solutions-890 GitHub Wiki

Since the swapping service is offered through our third-party provider Changelly, please reach out to Changelly Support with your Swap ID if you have any questions. Make sure to check whether your question is answered in Changelly’s help center.

You can swap crypto assets in Ledger Live. This service is offered through our third-party provider Changelly and supports swapping Bitcoin (BTC) , Ethereum (ETH), XRP,  Stellar (XLM), Solana (SOL), Polkadot (DOT), Tether (USDT), USDC and many more! See all the crypto supported for swap here. 

Please note that Changelly may not be available in some countries, including the United States.

Read before you swap

  • Please bear in mind that this service is offered through a third party. Access is provided by Ledger, but it is the responsibility of the users to do their due diligence and inform themselves of the platform’s terms of use.
  • As per their terms of use, Changelly can put your transaction on hold and require you to complete a KYC procedure. Learn more by scrolling down to the last section of this article.
  • It’s possible to get an error message when attempting to swap in Ledger Live. This is likely due to having a VPN on, so please make sure to temporarily disengage your VPN before attempting to swap in Ledger Live.  
  • It can take time to receive your crypto after doing a swap. This is usually due to network congestion. This guide can help you troubleshoot late swaps. If you’ve been waiting a while and still don’t see your crypto, please reach out to the swap provider first, and provide them with your swap ID number. Of course, you’re always welcome to reach out to Ledger customer support as well.

Please download the last update of Ledger Live Application:

1.Ledger Live for Windows 10/11

2.Ledger Live for MAC

3.Ledger Live for Android

Before you begin

  • Update Ledger Live through the notification banner or download the latest version.
  • Make sure that your Ledger device is running the latest OS (firmware) version.  Please note that the swap feature is not supported on the Ledger Blue.
  • Add an account for the crypto you want to swap.

Video instructions

Swapping crypto assets with Changelly

Ledger Live Desktop / Ledger Live Mobile

Follow these instructions to swap crypto with Changelly on your computer:

  1. Open the Ledger Live app on your desktop device and click on Swap on the left panel.
  2. Under You send, select the dropdown menu to view all available assets to swap from. The CHOOSE ASSET menu will appear on the right-hand side.
    • In the search bar**,** type the name of the asset or scroll through to view all available options. Click the asset you want to swap from. 
    • Select the account you’d like to swap from or select Add Account. 
  3. Under You receive, select the dropdown menu to choose the asset you want to receive. The CHOOSE ASSET menu will appear on the right-hand side.
    • In the search bar, type the name of the asset or scroll through to view all available options. Click the asset you want to swap to. 
    • Select the account where you want to receive your assets, or choose Add account to create a new one.
  4. Enter the amount you want to exchange.  Note: There are defined minimal and maximal amounts you can exchange, which may vary depending on the coins.
    • Your available balance is shown on the right.
    • Click MAX to swap your entire balance.
  5. Review the available quotes on the right menu:
    • You’ll see different providers including 1inch, Uniswap, Thorswap, and Changelly
    • Each quote shows if the rate is fixed or floating
    • Dollar equivalent values are displayed
    • Network fees are shown for each option
  6. Choose Swap with Changelly.  **Floating or Fixed Rate for My Swap?**With a floating-rate swap, the rate varies based on market conditions, which means you could receive more or less than the initially quoted amount. A fixed-rate swap matches the quoted amount for your swap, regardless of further rate volatility. Learn more about fixed and floating rates.
  7. Connect and unlock your device.
  8. Allow Manager on your device.
  9. Open the Exchange app on your device.
  10. Review the swap transaction details:
    • This provides a basic rundown of your swap
    • Last chance to modify anything before submitting
  11. Validate the transaction on your device.
  12. Look for Transaction broadcasted successfully.
  13. Write down your Swap ID in case you need help from Changelly’s support.

You have now exchanged crypto assets in Ledger Live! You will directly receive your coins in your Ledger account. It may take some time for the transaction to be processed and confirmed. Check the History tab to track the status of your swap transaction.

KYC verification

As specified in Changelly’s Terms of Use, in limited cases, Changelly may put your transaction on hold and request you to complete a KYC procedure. Please note that your funds may be held until the KYC procedure is fully completed.

Here are some documents you may need:

  1. Your ID. Changelly may request you to send a high-quality photo of your personal identity document, such as a passport. This document has to be valid in your country.
  2. A picture of you holding your ID. You’ll have to take a picture or a video of your face next to the ID you’re sending. 
  3. Proof of source of funds. This is required to prove the origin of your funds. In this case, you’ll have to explain how you obtained them and attach corresponding documents or screenshots. 
  4. Liveness check. An instant facial verification done via the camera of your device.

Please keep in mind that there are some cases where your KYC submission can be rejected. If this happens, the Changelly security team will contact you to resolve the issue. 

How long will my transaction be on hold?

Sometimes it can take several weeks or even months to process a transaction. This is usually because several different stakeholders are involved. The majority of transactions, however, are processed quickly.

For more information, please read Changelly’s guide on KYC verification.

I didn’t receive my crypto after the swap

Some Changelly users may experience an increased period of time for the swapped assets to be sent and then received in Ledger Live.

Indeed, it can take some time since the swap consists of several steps: 

  • Confirmation of the Send transaction on the blockchain network.
  • Confirmation and processing of the received crypto by the swap provider Changelly.
  • Confirmation and processing of the sent crypto by the swap provider Changelly.
  • Confirmation of the Receive transaction on the blockchain network.

images/16157209149597.png

Each of the above-mentioned steps may take a certain amount of time to get processed. Many factors can impact the delay, such as the network congestion on both networks of the swap, then the delay of the swap provider in processing the incoming and outgoing requests, and issues during KYC (Know-Your-Customer) verification. 

What should I do?

We do recommend waiting until the swap is processed, it can take up to 3-4 hours.

If it takes longer than that, please reach out to Changelly Support with your Swap ID.

You can find Swap ID in the Swap history in the Swap tab in Ledger Live.

Other swap provider contact information

If you’ve chosen an alternative swap provider, such as CIC, 1inch, or ParaSwap, here are the dedicated contact details for each:

  • CIC Support: If you encounter any issues, contact the CIC team by providing your swap ID via email at [email protected]
  • 1inch Customer Support: For assistance, refer to the 1inch support page: 1inch Support.
  • ParaSwap Contact: Get in touch with ParaSwap, via their website: ParaSwap Contact.