Configuring Email monitoring on OSTicket - lmkelly/Autoguard GitHub Wiki

Sample config

Capture

Other Steps

Enable imap in google

Settings > Forwarding and POP/IMAP > Enable IMAP

Disable SELinux

  • sudo nano /etc/selinux/config
  • Change to disabled
  • Reboot

Allow IMAP through the firewall

sudo firewall-cmd --add-port 993/tcp --permanent
sudo firewall-cmd --reload

Allow access from less secure apps

Manage your google account > Security > Less secure app access (on)

Enable email fetching through osticket general email settings (plus cronjob)

Create cronjob

sudo chmod + /var/www/osTicket/apload/api/cron.php
sudo crontab -e -u www-data
  • Enter the following at the bottom of the line
* * * * * php /var/www/osTicket/upload/api/cron.php /dev/null 2>&1