We are sorry for any problem you found in Lightspark. We are doing our best to do things properly, but the things to do are many, the time is limited, and we are far from perfect :-)

Anyway, we ask you kindly to take a few minutes to report a bug for issues you find, please follow these few guidelines to help us in tackling the problem:

Where?

here

What?

First of all, a bit of terminology:

Failure - You receive a black window instead of the flash content, with text that reads: We're sorry, Lightspark encountered a yet unsupported Flash file.

Crash - Your browser crashes (e.g. browser window disappears) or the browser tells that A plugin has crashed or similar message.

Unsupported - Lightspark shows something, but not enough to be usable.

Glitch - Lightspark shows most of the content, which is usable, but it looks wrong.

We are especially interested in Crash events, since they should really not happen. But please report all kind of problems.

How?

This is a minimal amount of information that is critical for us to track down the issue.

1. Public URL of the web site causing the problem. Flash application available only after login or only in specific countries are more difficult to debug. Ideally, a direct link to the swf file in question.

2. If the problem is reproducible by just accessing the site or if any special actions are required (e.g. Click on the lower left corner to get the crash). Also report if the problem seems to happen at random

3. The distribution and architecture you are using.

4. The graphics card and driver you are using, especially if reporting a graphical glitch.

5. A backtrace listing, if reporting a crash.