Introduction

The operation of the Kwantu platform and its environment has is not much different from the challenges faced by IT operations in most organisations. Whether it's an in-sourcing, outsourcing, cloud or blend, the problems are the same and the solutions need to solve them. This guide talks to the issues of managing (backup & recovery, high availability computing, scale, migrations and integration, [stack, platform & app upgrades]) on the Kwantu platform and the features techniques and tips which will benefit operations staff responsible day-to-day business continuity.

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Environments

The Kwantu platform is a computer system. That implies that it runs on a computer. Computers provide the base for the software of the platform. When that software is running and available, it is referred to as an environment. There are usually multiple environments for every organisation that uses computer systems and these are usually a selection of the following: (Development, User-acceptance-test, Pre-production, Production). The pre-production environment often doubles as an off-premises recovery facility.

Hosts

what is a host

What hosts exist

How does a host come into existence

How does the Kwantu platform get onto a host

Performance monitoring

Capacity planning an budgeting

Databases

What is data in the Kwantu platform

What is a database

What databases are there

What is in the databases

How does data get into and out of a Kwantu platform database

Organisations

What are organisations that use the Kwantu platform

Continuity

What is continuity

Why it's necessary

Who is responsible

What must be done

When must it be done

Administration

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Version and Change control

The stack

The operating system

The API libraries

The services (web, DB, Xquery, Rest)

The clients

The development environment

Apps

What is an app

Where is an app

When is app running

How an is app experienced

What an app looks like

What can an app do

What can't an app do

Can an app be changed and improved

Users

What a user is

How new users come to be

What a user can and can't do

Administration

Communities

What a community is

What communities exist

Who is in the community

What is the common denominator of a community

How do members benefit from being part of a community

Administration

Adoptions

What apps are available to adopt

The "fit" of an app

Who adopts an app

Why adopt an app

How an app is adopted

Training the users

Administration

The change review board (CRB)

Understanding change drivers

Establishing the need for change

Development

Testing

Implementation plan

Implementation

Backing out of an implementation

Administration