Export logs - kotekdorinda/Ledger-Fixes-and-Guides-213 GitHub Wiki

Ledger Live logs store anonymous session and account information that helps Ledger Support and engineers troubleshoot your issues.

Creating a useful log file

Logs can also contain non-sensitive information about your Ledger devices, specifically, the device model, firmware version, and installed apps. This information is vital to ensuring that we have everything we need to quickly and effectively diagnose and resolve any issues you may face. Before saving your logs, please be sure to connect your Ledger device to the My Ledger tab to ensure the inclusion of this information in your logs.

Please download the last update of Ledger Live Application:

Use keyboard shortcut in Ledger Live Desktop

Press CTRL + E on your keyboard immediately after encountering a bug or crash.
Choose where to save the logs on your computer.
Click Save.
Attach the saved logs (.txt file) to your customer request.

Export from Ledger Live settings

Ledger Live Desktop Ledger Live Mobile

Before you start, connect your Ledger device to your computer, open Ledger Live and briefly connect your device to the ‘My Ledger‘ section. This step is important and ensures your Ledger Live logs will include the most up to date information about your device.
Click on Settings cog in the top right corner of the Ledger Live app.
Click on the Help tab.
Navigate to the Save logs section and click Save.
Choose where to save the logs on your computer.
Click Save.
Attach the saved logs (.txt file) to your customer request.

Export from an error message

Ledger Live Desktop Ledger Live Mobile

You can export the logs directly from an error message in Ledger Live Desktop.

Once you see an error message in Ledger Live, click Save logs.
Choose where to save the logs on your computer.
Click Save.
Attach the saved logs (.txt file) to your customer request.