Pulling Server Logs on Intel Servers Using SysInfo – Linux Environment - kcox-ByteSpeed/Test_Intel_Documentation GitHub Wiki

Pulling Server Logs on Intel Servers Using SysInfo – Linux Environment

Overview

The Intel® Server Information Retrieval Utility (SysInfo) is a tool designed to collect system information from Intel® Server Boards and Intel® Server Systems. It is compatible with Linux environments and supports a wide range of Intel® server products. The information collected is recorded in various log files, useful for diagnostics, troubleshooting, and system management.

Watch the instructional video for steps on using SysInfo in a Linux environment.

Prerequisites

  • Supported Intel® Server Products: Confirm that your server is supported (e.g., Intel® Server System M50CYP Family).
  • Operating System Compatibility: Ensure the server is running a supported Linux distribution (RHEL 8.x/9.x, SLES 12 SP3/15, Ubuntu 20.04/22.04).
  • Root Permissions: Ensure you have root permissions on the Linux system.
  • Required Drivers: Ensure all necessary RAID drivers are installed.

Installation Instructions

  1. Download the SysInfo Utility:
  2. Prepare the Environment:
  • Boot the server into a supported Linux distribution (RHEL, SLES, Ubuntu).
  • Create a directory (e.g., /root/sysinfo) and unzip the downloaded .zip file into this directory.
  1. Install the Utility:
  • Navigate to the Linux_X64 folder.
  • Run chmod 755 * to change the permissions of the executables.
  • Run ./install.sh to install the utility.
  1. Run the Utility:
  • Close the current terminal and open a new one.
  • Run the utility using ./sysinfo.
  • The collected data is saved in four log files (sysinfo_log.txt, RAID_NVRAMlog.txt, PCI_Log.txt, OS_Eventlog.txt) in the LogFiles folder.

Command Usage

  • Basic Command: ./sysinfo
  • Non-Interactive Mode: ./sysinfo -ni
  • Include RAID Information: ./sysinfo -raid
  • Specify Output Directory: ./sysinfo [Directory name]

Removal Instructions

  • Navigate to the directory where SysInfo was installed.
  • Run ./uninstall.sh to remove the utility.
  • Delete the Linux_x64 directory.

Log File Descriptions

  • BMC SEL (System Event Log): Captures critical hardware events and error codes from the BMC.
  • Memory_Dump.log: Details memory usage, errors, and configuration.
  • PCI_Log.txt: Logs PCI device information, useful for identifying hardware issues.

Sources

Revision History

Revision Date Comments Author
1.0 08/19/2024 Initial release Keegan Cox
1.1 08/21/2024 Revisions Keegan Cox