The Intel® Server Information Retrieval Utility (SysInfo) is a tool designed to collect system information from Intel® Server Boards and Intel® Server Systems. This utility is compatible with UEFI, Windows, and Linux environments and supports a wide range of Intel® server products. The information collected by SysInfo is recorded in various log files, which can be used for diagnostics, troubleshooting, and system management.

Here is a video from Intel featuring the steps outlined below. Click here

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Before installing and using the SysInfo utility, ensure the following prerequisites are met:

1. Supported Intel® Server Products: Verify that the server is listed among the supported products (e.g., Intel® Server Board S2600WT Family, Intel® Server System M50CYP Family, etc.).

2. Operating System Compatibility: Ensure the server is running a supported operating system:

   • UEFI shell
   • Windows Server 2019/2022 or Windows 10
   • Red Hat Enterprise Linux (RHEL) 8.x/9.x (64-bit)
   • SUSE Linux Enterprise Server (SLES) 12 SP3/15 (64-bit)
   • Ubuntu 20.04/22.04

3. Administrative or Root Permissions: Administrative rights are required on Windows systems, and root permissions are required on Linux systems.

4. Required Drivers: For RAID information collection, ensure all necessary RAID drivers are installed on the server.

1. UEFI Environment

   • Download the SysInfo Utility:

   • Prepare the Environment:

     • Boot the server into the UEFI shell. Note: press f6 for the boot manager
     • Create a directory (e.g., fs0:\sysinfo).
     • Copy the downloaded .zip file to the directory and unzip it.

   • Run the Utility:

     • Navigate to the UEFI folder within the unzipped directory.
     • Execute the command sysinfo.efi to start the utility.
     • The collected data is saved in three log files (sysinfo_log.txt, RAID_NVRAMlog.txt, PCI_Log.txt) in the LogFiles directory.

2. Windows Environment

   • Download the Utility

   • Prepare the Environment:

     • Boot the server into Windows with Windows Management Instrumentation (WMI) enabled.
     • Create a local directory (e.g., C:\sysinfo) and unzip the downloaded .zip file into this directory.

   • Install the Driver

     • Navigate to Win_x64\Drivers and run install.bat to install the SMI driver.

   • Run the Utility:

     • Navigate to Win_x64\Binaries and run sysinfo.exe as an administrator.
     • The collected data is saved in five log files (sysinfo_log.txt, RAID_NVRAMlog.txt, OS_Eventlog.txt, SATA_log.txt, PCI_log.txt) in the LogFiles folder.

3. Linux Environment

   • Download the Utility

   • Prepare the Environment:

     • Boot the server into a supported Linux distribution (RHEL, SLES, Ubuntu).
     • Create a directory (e.g., /root/sysinfo) and unzip the downloaded .zip file into this directory.

   • Install the Utility:

     • Navigate to the Linux_X64 folder.
     • Run chmod 755 * to change the permissions of the executables.
     • Run ./install.sh to install the utility.

   • Run the Utility:

     • Close the current terminal and open a new one.
     • Run the utility using ./sysinfo.
     • The collected data is saved in four log files (sysinfo_log.txt, RAID_NVRAMlog.txt, PCI_Log.txt, OS_Eventlog.txt) in the LogFiles folder.

1. UEFI Command Usage

   • Basic Command: sysinfo.efi
   • Non-Interactive Mode: sysinfo.efi -ni
   • Include RAID Information: sysinfo.efi -raid

2. Windows Command Usage

   • Basic Command: sysinfo.exe
   • Non-Interactive Mode: sysinfo.exe -ni
   • SATA and PCI Information: sysinfo.exe -sata -pci

3. Linux Command Usage

   • Basic Command: ./sysinfo
   • Non-Interactive Mode: ./sysinfo -ni
   • Include RAID Information: ./sysinfo -raid
   • Specify Output Directory: ./sysinfo [Directory name]

1. UEFI Environment

   • Boot the server into the UEFI shell.
   • Navigate to the directory where SysInfo was installed.
   • Delete all files and directories related to SysInfo.

2. Windows Environment

   • Navigate to the directory where SysInfo was installed.
   • Run uninstall.bat in the Win_x64\Drivers directory to uninstall the utility.

3. Linux Environment

   • Navigate to the directory where SysInfo was installed.
   • Run ./uninstall.sh to remove the utility.
   • Delete the Linux_x64 directory.

• BMC SEL (System Event Log): Captures critical hardware events, error codes, and system status messages from the Baseboard Management Controller (BMC). Presented as Hexadecimal or human-readable text.
• BIOS_Settings.txt: Contains a snapshot of the current BIOS settings, which can be useful for diagnosing configuration-related issues.
• Memory_Dump.log: Provides details on memory usage, errors, and configuration.
• Device_Manager_Log.txt: Logs all detected hardware devices and their driver statuses, helping to identify any hardware compatibility issues.
• Network_Configuration.txt: Documents the server's network settings, including IP addresses, MAC addresses, and VLAN configurations.
• FRU_Data.txt: Stores Field Replaceable Unit (FRU) data, including serial numbers and part numbers, essential for hardware inventory management.

• Backplane Drives: SysInfo may not retrieve hard drive information if the drives are installed onto a backplane. Ensure drives are connected directly to the system board for accurate log collection.
• Driver Certification: The memrwd.sys driver used by SysInfo to collect PCI/SATA information is not WHQL certified, which may lead to warnings during installation on Windows systems.

• Intel® Server BIOS Support Central
• Sysinfo Video – Intel System Information Retrieval Utility
• User Guide for Intel System Information Retrieval Utility (Sysinfo)
• Server Information Retrieval Utility (SysInfo) for Intel® Server Boards and Intel® Server Systems Download

Revision	Date	Comments	Author
1.0	08/19/2024	Initial release	Keegan Cox
1.1	08/19/2024	Revisions	Keegan Cox