ServiceNow Fundamentals for the Average Joe ‐ Favorites - jcmings/sn GitHub Wiki

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The Favorites Menu

The Favorites menu is a makes it easy to navigate to your commonly used pages... AKA your favorites...

Setting your favorites

Favorites are super easy to set up. You can do so in a few ways:

From the filter navigator

From the filter navigator, you can hover over a link before you click it. On the right side, simply click on the favorites icon, and you'll then have an option to customize the label to your new favorite:

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From a page itself

When you're on a page, simply click on the hamburger menu and then click Create Favorite.

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From the top of the screen

At the top of the screen is a little pill with the name of the page you're still on. Simply click on the star icon to quickly add it as a favorite.

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Customizing your favorites

If you don't like the label, icon, or icon color that's assigned to one of your favorites, you can update it easily. To do so, click on the favorites menu, and then click on the pin icon. You'll be taken to a menu where you can update all of these things. Don't forget to save!

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