If you're seeing this, this is outdated! My stuff has finally been moved to my website, jcmings.com. Same stuff (plus new stuff as of March 2026), different place! Check it out.

---

Welcome to my brain dump

Welcome to my ServiceNow wiki page. Here, I'll post topics that I find interesting and want to spread awareness about. I'd encourage you to also check out my personal website at jacksoncummings.com.

New to ServiceNow? Start here:

In this series, I'll introduce you to ServiceNow and provide an easy-to-understand, educational explanation of various topics. These articles are tailored towards a non-technical audience and will walk through the fundamentals of ServiceNow as a system. If you are a business analyst or new to ServiceNow in general, this series is for you. By the end of this series, you'll be comfortable using a new system.

1. ServiceNow Fundamentals for the Average Joe - Introduction
2. ServiceNow Fundamentals for the Average Joe - Glossary
3. ServiceNow Fundamentals for the Average Joe - Table View 101
4. ServiceNow Fundamentals for the Average Joe - Forms 101
5. ServiceNow Fundamentals for the Average Joe - Favorites
6. ServiceNow Fundamentals for the Average Joe - Smart Navigation
7. ServiceNow Fundamentals for the Average Joe - Dot-walking
8. ServiceNow Fundamentals for the Average Joe - Business Rules
9. ServiceNow Fundamentals for the Average Joe - GlideRecords 101
10. ServiceNow Fundamentals for the Average Joe - Update Sets
11. ServiceNow Fundamentals for the Average Joe - Groups and Roles
12. ServiceNow Fundamentals for the Average Joe - UI Policies

More advanced? Check these out:

• The power of GraphQL: optimizing performance | (Code snippets)
• My favorite SNUtils slashcommands
• Built‐in commands (cancel_my_transaction.do and cache.do)
• Troubleshooting with built‐in debug tools
• Next UI ‐ showing the search bar in list view, always
• Communicating between Service Portal widgets: understanding $emit and $broadcast
• Breaking down how SLAs work
• User and HR Criteria for Service Catalog items
• Clutch functionality: Force to Update Set
• Automatic update set and STRY linkage
• Displaying variables on a back‐end HR case form
• A brief intro to GlideAjax
• Super cool feature ‐ setting catalog item variables from URL
• Accessing the to‐be sys_id on a catalog item
• Adding icons next to fields
• Reference qualifier with a script include ‐ filtering User to Group Member

Upcoming posts

• Reporting on metrics
• The importance of keeping good documentation
• Mass-posting comments from a dashboard

Upcoming beginner series posts

• Record producers and catalog items
• Guided Tours
• TBD