Implementation and Training Plan

Draft

Initial comms

• note from JP to describe
  • what we are doing
  • why
  • approx when
  • when JP will next update people
  • solicit early adopters?

Early Adopters phase

• approx 4 staff who will try using the system, probably with paper as backup
• looking for bugs and usability enhancements
• one-hour walkthrough with them plus availability for support
• quick debrief by email/sling after each shift (supplemented by phone if desired)
• this phase would last about a week, possibly two
• during this time development team would tweak system based on feedback
• coordinator/devs would develop visual aids (e.g. wall sheet of usage) and written system documentation
• coordinator draft updates to procedures manual as required

Training

• group training walkthrough via zoom
• written instructions available
• covers:
  • system startup
  • regular use
  • workflow
  • common problems
    • e.g. forgot to enter a check-in or check-out, wrong data, entered wrong tag, etc
  • day-end
  • how to report problems or errors

Rollout

• coordinator or dev joins each shift's initial use for 1st 2 hours
• high dev availability during 1st 2 weeks