Talents and succession planning

Competencies

What is an example of a competency?

The format of a competency model for any given job will be different depending on the specific organization and profession. There is no standardization or required structure. Often, organizations will have their own unique templated format for competency models.

The Society for Human Resource Management (SHRM) offers a best practice in the formulation of competencies by breaking down what information should ideally be included in a specific competency: Best Practice:

Title – Name of the competency
Definition – Overall definition of the competency
Sub-competencies – General baseline skills and behaviors required
Behaviors – Behaviours that reflect the highest level of proficiency
Proficiency Standards – Skill standards that reflect job-specific requirements and reflect four stages of career development (early, mid-level, senior, executive)

Competency example:

Title: Develop customer relationships
Definition: As part of the Sales process, the ability to create a lasting relationship with customers via interactions is integral to the role.
Sub-competencies: Ability to communicate effectively with customers
Behaviors: Emotional intelligence
Proficiency Standards: Identify customer concerns and present methods for addressing concerns.

Functional and leadership competencies

An example of functional competency:

Core competencies